Andres Fernando Corrales Gomez Email and Phone Number

Led key projects focused on reducing involuntary churn and improving the analysis of financial metrics. Key projects:• Churn Reduction Project: Lead the analysis and characterization of customer churn, identifying root causes and implementing targeted strategies to significantly reduce involuntary churn.• Financial Metrics Project: Lead the development of advanced financial metrics using cohort analysis, improving user segmentation and enabling more accurate forecasting and better financial performance.

Experienced in managing and ensuring the reliability and availability of data for Collection processes. • Developing and standardizing models and reports to reconcile income and expenses.• Performing process audits and ensuring data accuracy and integrity.• Automating reports and dashboards to enhance efficiency.• Collaborating with the Data team to improve data reliability and accessibility.• Supporting teams by generating insightful dashboards and reports.• Conducting in-depth analyses to identify pain points and recommend actionable improvements.• Continuously studying and upskilling to meet evolving challenges in Collection management.

During my internship at COOMEVA, I gained hands-on experience in operational risk management and data analysis, focusing on maintaining and improving data quality for critical risk-related processes.Key Responsibilities:• IBM Open Pages: Managed the maintenance, updating, and quality control of risk-related data, including macroprocesses, risk causes, controls, events, and treatment plans.• Risk Matrices: Ensured accurate updating and quality control of databases related to risk matrices.• SFC Risk Event Database: Maintained the SFC (Superintendencia Financiera de Colombia) risk event databases, performing quality verification of all records.• SARO Consolidators: Conducted monthly updates of SARO consolidators, including format research and the creation of tutorials.