I had a very important experience in customer service in different departments and channels, specifically in Spanish by chats and emails for US and Mexico.I was part of top performances in chats for many months and also I used to provide assistance to my colleagues in shadowing method and minings.I was part of different important projects to develope skills of customer assistance and to resolve better the situations, like Collab (with better follow ups to resolve inquiries by email) and Search and Rescue (resolving emails and phone calls at the same time).I´m very interested in provide similar services by chats, it can be in Spanish, English or Italian by emails or chats.