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Led and executed new product development projects for Schick, Hawaiian Tropic, Banana Boat, Bulldog, among others; for all Latin America collaborating with global and local marketing, finance, production and supply teams (supply planning & demand planning) achieving new launches at the right time. I implemented the stages & gates methodology for the execution of projects, improving the visibility of progress, risks and opportunities at all levels of the organization. Led and presented the… Show more Led and executed new product development projects for Schick, Hawaiian Tropic, Banana Boat, Bulldog, among others; for all Latin America collaborating with global and local marketing, finance, production and supply teams (supply planning & demand planning) achieving new launches at the right time. I implemented the stages & gates methodology for the execution of projects, improving the visibility of progress, risks and opportunities at all levels of the organization. Led and presented the evaluation of the product portfolio to the top management of the company developing action plans to improve key indicators such as new SKUs, inventories, Slobs, etc.Key achievements☛Launch of the ECO portfolio for Schick throughout Latin America.☛Change all packaging of more than 100 SKUs for sustainable packaging in 12 months.☛Makeover of the entire Banana Boat franchise for 10 countries in Latin America for the 2022 summer season Show less

In my recent most role of Digital Director & Customer Maintenance & Deepening:I led, trained, and mentored cross-functional team in planning, establishing, and executing digital channel strategy for small and medium (SME) business segment in Colombia. I managed and guided customer maintenance and deepening team for cross selling and up selling services to existing and new SME customers, while ensuring delivery of best-in-class services to elevate customer satisfaction and secure repeat… Show more In my recent most role of Digital Director & Customer Maintenance & Deepening:I led, trained, and mentored cross-functional team in planning, establishing, and executing digital channel strategy for small and medium (SME) business segment in Colombia. I managed and guided customer maintenance and deepening team for cross selling and up selling services to existing and new SME customers, while ensuring delivery of best-in-class services to elevate customer satisfaction and secure repeat business. I piloted new product development and launch initiatives, such as DataClic for Datacreditoempresas.com.co, as well as cultivated new business partnerships with Fenalco, Bogota Chamber of Commerce, and Banco Agrario.Below are some of my Key Achievements in this role:☛Reduced churn rate by 1.2% through creation and implementation of SME customer digital customer journey.☛Exceeded income over-compliance forecasts by 45% within first six months, while executing and managing new Ecommerce channel launch initiatives. ☛Achieved 145% of digital channel and 118% of customer maintenance and deepening goals, as well as received “Half Year Team Award” in recognition of new alliances and sales. Show less

In my previous role of Business Development Consultant:I delivered strategic business development consultancy to key clients for facilitating achievements of business goals/objectives. I contacted existing and potential cloud applications customers through telephone calls to identify technological challenges and needs in key areas, including ERP, CRM, strategic planning and budgeting, digital marketing, as well as human capital and project management. I generated and matured business… Show more In my previous role of Business Development Consultant:I delivered strategic business development consultancy to key clients for facilitating achievements of business goals/objectives. I contacted existing and potential cloud applications customers through telephone calls to identify technological challenges and needs in key areas, including ERP, CRM, strategic planning and budgeting, digital marketing, as well as human capital and project management. I generated and matured business leads by collaborating with sales reps, solution specialists, and oracle partners.Below were some of my Key Achievements in this role:☛Achieved 105% of assigned goals consecutively for two years, while providing business development consultancy in Brazil, Mexico, and Caribbean countries. ☛Received “Top Performer Award” for Q3, 2019 in recognition for identifying and securing company's largest cloud application business. Show less

In my role of Academic Program Manager, Undergraduate Management:I created and employed undergraduate management program commercial strategy at both regional and national level aimed at improving brand positioning, alliances, and social networks and recruiting best students. I spearheaded strategic planning, designing, and completion of various projects, as well as allocated and administered program budgets. I performed duties of Technology and Information class assistant professor. I… Show more In my role of Academic Program Manager, Undergraduate Management:I created and employed undergraduate management program commercial strategy at both regional and national level aimed at improving brand positioning, alliances, and social networks and recruiting best students. I spearheaded strategic planning, designing, and completion of various projects, as well as allocated and administered program budgets. I performed duties of Technology and Information class assistant professor. I was nominated to represent Blended Education Committee and facilitated in integrating blended programs for post graduate management school.Below were some of my Key Achievements in this role:☛ Increased number of participants in recruitment activities by 20% through development and implementation of social networks communications strategy.☛ Cultivated and maintained positive business partnerships with L’Oréal, McKinsey, and BCG resulting in improvement of 20% in student internships.☛ Slashed 10% in annual program expenses by creating and employing cost control system, as well as generated 7% year-over-year growth in revenue of undergraduate program. Show less

Project: Diagnosis of Customer Service (October 2011 - November 2011)Company: MetrotelAchievements: ☛ Delivery of studies and analysis of results 15 days before the establishedProject: Creating Value through Service Level Agreements (November 2011 - January 2012)Company: Colombian Stock ExchangeAchievements:☛ Presentation of results to managers in the technology areaProject: Diagnosis of the Human Talent Process (January 2012)Company: Ministry of… Show more Project: Diagnosis of Customer Service (October 2011 - November 2011)Company: MetrotelAchievements: ☛ Delivery of studies and analysis of results 15 days before the establishedProject: Creating Value through Service Level Agreements (November 2011 - January 2012)Company: Colombian Stock ExchangeAchievements:☛ Presentation of results to managers in the technology areaProject: Diagnosis of the Human Talent Process (January 2012)Company: Ministry of National Education Show less

In my role of Marketing & Sales Analyst:I managed CRM for company and trained sales force on CRM operation and utilization. I also established weekly analysis and tracking initiatives for sales opportunities, as well as evaluated sales team performance to recommend improvement strategies.Below were some of my Key Achievements in this role:☛ Reduced sales force proposal preparation time by introducing cost consultation project model.☛ Accomplished 5% increase in… Show more In my role of Marketing & Sales Analyst:I managed CRM for company and trained sales force on CRM operation and utilization. I also established weekly analysis and tracking initiatives for sales opportunities, as well as evaluated sales team performance to recommend improvement strategies.Below were some of my Key Achievements in this role:☛ Reduced sales force proposal preparation time by introducing cost consultation project model.☛ Accomplished 5% increase in number of participants at corporative events by creating CRM campaigns. Show less

Guaranteed the logistic operation of the Guatemala delegation, ensuring access to everything necessary for their participation in the competition. Coordinated the transportation to training camps, social events, prematch meetings and stadiums. Ensured access to every tools needed for training activities in the fields and at the stadium. Performed onsite translation for press conferences and post match mixed zone.

Project: Cost Diagnosis Pozzetto (August 2010 - December 2010)Company: Retsaurant PozzettoAchievements: I established standard recipes that reduce operating costs by 5%

Verify and control the recently hired staff, assuring their affiliation to the social security system. Manage the relationship with EPS, ARP and pension funds. Develop reports about absenteeism and corporate “head count”.Achievemnts:I developed a human resource area process manual which allowed a redistribution of tasks within the interns.I organized corporate welfare events with attendance higher than 60% of the staff at the corporate office.I designed an express introduction… Show more Verify and control the recently hired staff, assuring their affiliation to the social security system. Manage the relationship with EPS, ARP and pension funds. Develop reports about absenteeism and corporate “head count”.Achievemnts:I developed a human resource area process manual which allowed a redistribution of tasks within the interns.I organized corporate welfare events with attendance higher than 60% of the staff at the corporate office.I designed an express introduction for new employees, which helped improve adaptation in 20% of these employees. Show less