Produce reports to document employee performance and training. Conduct training for new and existing employees. Prepare training material and presentations for employees. Review whether or not proper processes and procedures are followed to completion. Review employee documentation for accuracy and completeness. Complete quality assurance and training evaluation forms. Provide objective and constructive coaching to employees.

Reproduced diagnoses and resolve technical online problems encountered by users. Provided advice and training to users in response to identified difficulties providing excellent customer support for multiple accounts in Spanish/English languages. Identified customers’ needs, clarified information, researched the issue, and provided solutions and/or alternatives.

I collaborated with third-party providers to ensure compliance with policies and local laws, facilitating cross-country employee moves for the company. I analyzed benefits packages, identified areas for improvement, and served as a point of contact for employee concerns. I managed benefit plans, reconciled vendor and employee invoices and payments for all plans, and ensured employee eligibility. I delivered clear communication to participants and vendors regarding benefits policies and plans.Key Achievements:• Successfully managed the relocation of over 100 employees within 3 months, utilizing data-driven insights to optimize the process.• Developed a streamlined benefits verification and payment process using BI recording, resulting in the successful completion of 1200+ benefit packages in one year.

I interfaced with internal clients to determine the staffing needs for the company, including the number of hires, salaries, positions, and job descriptions for temporary employees. I led campus recruitment initiatives and events, building the brand and expanding the company's relationships with target universities and external agencies. Utilizing my skills in data analysis, I analyzed the recruiting process and identified opportunities for improvement. I took the initiative to lead the development of an automated workflow tool that reduced recruiting time by 55%. I conducted 2nd round interviews to select the best-qualified candidates and utilized data-driven insights to better assess their qualifications.Key Achievements: • Successfully recruited and hired almost 20 employees and student interns monthly, using data analysis to optimize the process and ensure that the best candidates were selected for the roles. • Managed two internship programs comprising 160 interns, establishing and nurturing relationships with universities and local institutions, enabling the company to attract top talent and build a strong talent pipeline for future growth.

Conducted on-site and virtual HR compliance audits, analyzed HR processes, and prepared results and remediation plans to ensure compliance with policies, processes, and legislation. Collaborated with local main customers to establish compliance requirements and implement effective solutions. Presented data metrics and reporting to senior management, delivering ad hoc reporting and analysis. Utilized data analysis techniques to optimize the paystub download process, resulting in an 80% reduction in collection time and manual interactions. Collaborated with HR teams to improve adherence to policies and legislation, resulting in a 20% improvement in overall HR quarterly results with main customers within six months. Organized and managed company events, including seniority ceremonies, and employee appreciation days. Maintained accurate employment records related to hiring, termination, leaves, transfers, and promotions.Key Achievements: • Developed BI and Analytic Dashboards to facilitate data consulting, reducing data analysis time by 80%.• Improved overall HR quarterly results with main customers by 20% within six months, using data analysis to optimize compliance and process improvement initiatives.• Created and managed all internal HR communications through videos and static designs.

Organized events including charitable activities, holiday parties, and employee appreciation days. Prepared and maintained employment records related to hiring, termination, leaves, transfers, and promotions

Prepared and distributed weekly metrics reports related to departmental needs. Updated employee information pertaining to new hires into the HRIS system and maintained records for employee files. Ensured all new employee paperwork was completed and processedKey Achievements: • Developed and implemented Onboarding and turnover KPIs

Investments advisory of the stock exchange with "Outbound" calls methodology for English - Speaking countries