Andre Sheleg Email & Phone Number

New York City, Ny, Us

• Lead IT strategy, operational excellence, cost-reduction, and innovation; work with IT leaders and share global IT strategy with the business; provide management and executive level reports on security, risk, and mitigation strategy; develop and maintain IT service SOPs and SLAs• Collaborate and drive the creation and implementation of the overall technology framework, design, deployment, utilization, and enhancement of IT within business units; direct and supervise the functioning of IT systems, network infrastructure, cloud environment, security, automation, and boardrooms• Manage $33MM IT budget and vendor contracts; lead innovation and transformation, ensuring modern technology; align project pipeline and priority with business needs

New York City, Ny, Us

• Managed a team of IT professionals that oversaw the East Coast IT operations for various agencies within the corporate group• Developed and implemented strategic plans for technology solutions that support business objectives and aligned with corporate goals• Lead and coordinated IT transformation projects across multiple agencies and facilitated a smooth transition with minimal disruption to business operations and 95% client satisfaction rate

• In 2006 launched a low voltage automation, installation & integration company• Inspect and survey project sites, estimate material and labor costs, provide and signoff on projects• Aerial inspection and survey with drone• Supervise projects throughout all stages, solve onsite issues, act as onsite OSHA supervisor• Provide dedicated support and maintenance, establish and future-prove clients’ project

Fort Lee, New Jersey, Us

• Developed and managed IT, DevOps, & Engineering Teams; oversaw and contributed to design of building infrastructure, monitoring & security systems; supported IT and DevOps Teams in design strategy, coordination, implementation, and final control; assisted with cost effective strategy design, provided direct guidance in outfit phase• Deployed and managed ERP & CRM platforms for project lifecycle, library template tracking, and resource capacity; designed SOPs and applied to existing client-base providing minimal disruption of service flow, directly enhancing future project planning, timeline, and requirements gathering and increasing profit margins by 12%• Developed collaboration flow between sales, operations, installation & support teams delivering high-quality projects, greatly impacting overall company productivity and growth; delivered high rate of client satisfaction and increased retention; minimized risk factors

New York, Ny, Us

• Managed global onsite IT support team; developed and applied SOPs and SLAs to analyze, enhance and streamline support; implemented reserved walk-up Tech Bar to lower ticket backlog; launched weekly tech-tips newsletter to encourage user interaction with IT, self-service portal, and self-learning• Enforced MDM enrollment, policies, and profiles; established regular endpoint updates; created dynamic inventory with lifecycle reports; reduced hardware CAPEX by $250K• Deployed secure media syncing gateway with cloud-based DAM across global footprint; directly improving tech landscape: high availability, redundancy, SSO authentication; decreased risk factor by removing

Armonk, New York, Ny, Us

• Lead IT Service Delivery for WPP client• Supervised onsite support teams and offshore Help Desk• Provided technical skills, creative troubleshooting, and client rapport• Participated in the design and setup of the data & network infrastructure• Supported integration of new acquisitions through IT Transformation Project• Coordinated on tech for office relocation of new acquisitions with little interruption

New York, Us

• Head IT Support Delivery for Americas• Supervised an incident management team with a high volume of cases and 98% SLA delivery• Developed and executed SOPs to make IT support delivery more consistent and efficient• Handled IT budget ($9MM CAPEX); inventory and tech refresh; procurement & decommissioning

New York, Us

• Managed IT Teams: desktop support, on-prem infrastructure, remote help desk• Enhanced service quality and implemented knowledgebase to empower users and to encourage self-service and decrease service requests• Coordinated systems deployment & refreshment; maintained MDF and established secured environment; improved IT diversity and resiliency

New York, Us

luvstamp.com

Brunswick, Maine, Us

• Provided client oversight to printer infrastructure at regional publication distribution centers• Worked with a team of support technicians to improve support delivery and SLA times

Staten Island, New York, Us

• Ran an IT franchise in New York City – provided IT Services & Support to Small Business and private clients across various industries; healthcare, education, hospitality, retail, housing• Participated in active business development contributing to 100% YOY growth. Developed core business model: [1] reduce costs and improve efficiency by introducing SaaS platforms (MS, GCP, AWS), migrate data and applications to the cloud with minimal downtime and disruption, minimize on-prem complexity and maintenance costs; [2] optimize support resources and introduce MSP services• Collaborated with franchise owners to boost brand awareness and contribute to the increased residual franchise revenue growth goal

Garden City, Ny, Us

• Manage & operate finishing lab, proficient in leading lab equipment, including maintenance and service• Evaluate sales and manage operational needs, procure necessary merchandise and equipment• Work with Business Partners to grow business and improve customer return rate

Associate'S Degree, Computer Science

Opticianry/Ophthalmic Dispensing Optician