André Sineiro, Cism Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brazil

• Manage company-wide IT risk and disaster recovery programs, ensuring robust risk identification, analysis, and mitigation. Design and implement comprehensive disaster recovery strategies, including maturity models.
• Awarded MVP by entire IT organization for taking on additional responsibilities, including coordinating IT Risk Management Committee, within just three months of assuming new role.
• Developed and executed comprehensive IT risk management framework, resulting in 55% increase in risk identification and treatment across organization’s digital assets.
• Led design and implementation of disaster recovery management program, improving business continuity planning and reducing recovery time objectives (RTO) by 25%.
• Facilitated risk assessments for critical digital assets, providing actionable insights that led to implementation of additional security controls, resulting in 40% decrease in security incidents.
• Coordinated IT Risk Steering Committee, advising senior management on risk mitigation strategies, which improved compliance with global IT policies by 52%.

Rio De Janeiro, Brazil

• Defined comprehensive information security architecture, embedding robust data protection measures across applications, systems, and infrastructure within on-premises and cloud environments. Managed IT risks.
• Architected cybersecurity solutions that protected sensitive data, decreasing compliance-related incidents by 36%.
• Managed internal audits and compliance processes, closing gaps that improved regulatory compliance metrics by 65%.
• Collaborated with Data Protection Officer (DPO) to align cybersecurity measures with GDPR requirements, enhancing data protection protocols and user trust.

Brazil

• Managed delivery of comprehensive IT service desk operations, field services, and request fulfillment, ensuring high-quality client end-point support. Supervised and guided End User Services team, focusing on efficient.
• Oversaw team of 10 IT support specialists, enhancing service delivery by implementing new ticketing system that improved response times by 37% and increased customer satisfaction ratings by 41%.
• Developed and executed training programs for service desk staff, resulting in 30% reduction in escalated tickets and improved first-call resolution rates by 43%.
• Streamlined service desk processes by introducing standard operating procedures (SOPs), improving workflow efficiency and reducing average handling time by 51%.

Brazil

• Managed IT services and oversaw IT infrastructure at Rio site, ensuring efficient operation and robust security measures. Acted as regional technical leader for Information Security. Administered network equipment.
• Secured network infrastructure by implementing advanced firewalls and VPN solutions, reducing external threat exposure by 61%.
• Conducted security audits that led to identification and remediation of critical vulnerabilities, enhancing overall system integrity and compliance with industry standards.

Rio De Janeiro, Brazil

• Managed Windows and VMware solutions, ensuring optimal performance and reliability of enterprise systems. Designed and implemented robust network and server architectures to support organizational IT infrastructure..
• Led design and implementation of server consolidation initiative, reducing costs through lower energy consumption, simplifying system management, and enhancing agility and scalability.
• Improved disaster recovery capabilities and reduced environmental impact by cutting energy use and e-waste.
• Formulated and executed strategic cybersecurity policies and procedures, contributing to secure and resilient operation of IT systems and increasing compliance with regulatory standards by 25%.

Rio De Janeiro E Região, Brasil

- Part of the End User Services organization

- Part of the End User Services organization