Responsible for the planning, direction, and coordination of multiple software implementation and IT projects. Oversee and manage the collection, organization, and distribution of project management data to ensure successful project delivery. Core responsibilities:- Project Oversight: Manage the end-to-end lifecycle of software implementation and IT projects, including coordinating activities, tracking timelines, controlling budgets, and maintaining comprehensive project documentation and artifacts.- Stakeholder Communication: Serve as the primary point of contact for client project teams and executive sponsors, providing regular updates on project status, activities, and timelines. Facilitate and participate in project meetings to ensure alignment and address any emerging issues.- Reporting & Metrics: Prepare and distribute detailed reports for tracking project schedules, tasks, and performance metrics. Ensure consistency and accuracy in reporting to support informed decision-making and project performance evaluation.- Issue Resolution: Lead discussions to resolve complex issues and conflicts, balancing client needs with project constraints. Effectively address changes and challenges to keep projects on track and aligned with objectives.- Training & Development: Develop and deliver training materials for the Project Management Office (PMO), keeping the team informed of changes and refinements in project processes and workflows. Create and implement standard operating procedures to enhance project management practices.

Responsible for leading and executing all aspects of the Change Management Process, ensuring effective administration and guidance of related processes and procedures in alignment with established standards. Core responsibilities include:- Change Control: Review, validate, approve, coordinate, and schedule all IT changes and releases. Assess the scope of work to ensure clarity and identify potential risks for system disruptions, ensuring smooth implementation and minimal impact on operations. Facilitate Change Advisory Board (CAB) meetings to secure consensus on proposed changes and releases, ensuring that all stakeholders are aligned and that any concerns are addressed promptly. Track key performance metrics and generate comprehensive monthly reports for Senior Leadership- Release Control: Oversee client requests for environment upgrades, ensuring that all requests adhere to current change management requirements. Maintain efficiency and accuracy in executing environment updates. Track and manage client releases to ensure that all updates are cumulative and do not overwrite or conflict with previous updates. Maintain rigorous oversight to prevent integration issues.- Service Request Management: Manage and coordinate service requests, ensuring that they are processed and fulfilled efficiently and in accordance with change management protocols. Collaborate with Cloud Operations and Database Operations teams to prioritize and address service requests, improving response times and customer satisfaction.- Incident Management: Work with relevant teams to identify root causes, implement corrective actions, and minimize the impact on business operations.- Strategy Development: Collaborate with leadership to develop and implement effective change management strategies and process improvements that align with organizational goals. Contribute to the creation of standard operating procedures and continually seek opportunities to enhance quality and efficiency.

Independent Contractor specialized in Project and Operations Management for Valatam's clients, overseeing and coordinating various marketing and data projects. Focused on improving operational processes by defining and implementing best practices in project and operations management.- Project Management: Successfully managed marketing and data projects within specified timeframes and budgets while upholding quality standards. Administered comprehensive project documentation and developed detailed monthly reports for presentation to stakeholders, ensuring transparency and accountability.- Client Account Support: Provided dedicated support for multiple client accounts, directly communicating with stakeholders to address service and support requests. Ensured high levels of client satisfaction through responsive and effective issue resolution.- Task Management: Designed and implemented task management and ticketing systems using Asana and Jira, enhancing the planning and management of tasks. Streamlined workflows and improved task tracking efficiency for client projects.- Client Relationship Management: Maintained strong relationships with direct stakeholders by delivering regular project status updates, tracking progress, and addressing issues and risks. Developed and communicated mitigation plans to ensure project success and client satisfaction.- Standard Operating Procedures Definition: Created and documented standard operating procedures (SOPs) across various areas of influence. Established clear guidelines and best practices to standardize processes and improve operational efficiency.

Manage maintenance activities for both onshore and offshore locations, collaborating closely with the Maintenance & Reliability Superintendent and Supervisors. Focused on optimizing maintenance processes, improving equipment reliability, and minimizing operational disruptions.- Work Order Coordination: Assigned and coordinated work orders for multiple technicians, subcontractors, and vendors using the SAP Plant Maintenance Module. Ensured timely and efficient completion of maintenance tasks, contributing to overall operational effectiveness.- Maintenance Planning: Assisted in the planning and scheduling of routine maintenance activities, which led to a significant reduction in emergency repairs. Implemented strategic maintenance schedules to enhance system reliability and reduce unplanned downtime.- Work Order & KPI Supervision: Monitored and supervised the status of open and closed work orders and key performance indicators (KPIs). Provided detailed bi-weekly reports to the Maintenance Manager, highlighting performance metrics and identifying areas for improvement.- Failure Mode and Effects Analysis (FMEA): Conducted comprehensive FMEA on various pieces of equipment, leading to a notable decrease in equipment failures. Identified potential failure modes and implemented preventive measures to enhance equipment reliability.- Root Cause Analysis (RCA): Performed in-depth Root Cause Analysis (RCA) on equipment incidents, effectively reducing system downtime. Investigated and addressed underlying issues to prevent recurrence and improve overall system performance.