Andres Jovanovic Email & Phone Number

Boston, Massachusetts, United States

Nassau, New Providence, The Bahamas

• Manage and oversee the entire restaurant, retail candy store and water park operation.• Deliver superior guest services.• Ensuring guest satisfaction.• Plan and develop guest loyalty programs.• Plan new and update existing menus.• Plan and develop the overall marketing strategy.• Respond efficiently to customer questions and complaints.• Organize and supervise shifts.• Manage and lead staff (+100).• Training and evaluate staff performance.• Estimate consumption, forecast requirements, and maintain inventory.• Manage restaurant supplies.• Control costs and minimize waste.• Nurture a positive working environment.• Monitor operations and initiate corrective actions.• Implement innovative strategies to improve productivity and sales.

Punta Cana, Dominican Republic

• Monitoring standard of service and food and beverage quality. To work with the Outlet and Banquet Managers, taking corrective action where necessary.• To be present in the operation during the service periods in order to assist outlets and banquets, monitoring service standards and guest satisfaction.• To assist the Director of Food and Beverage in ensuring that all company and hotel policies and procedures are adhered to.• To represent the department in the absence of the Food and Beverage Director.• Monitor and analyze the activities and trends of competitive restaurants, bars and banqueting department.• To assist each outlet and banquets in the planning and implementation of effective sales and promotional activities to maximize revenues.• Monitors guest satisfaction scores and identifies areas of opportunity to improve the department. • Coaches and develops direct reports in business acumen, enable them to effectively manage their departments. • Assist outlets and banquets to prepare detailed training plans, ensuring all sessions are relevant and correctly documented.• To assist each outlet and banquets in maximizing productivity and employee morale whilst maintaining discipline.• Ensures strong communication within the food and beverage department. • Reviews financial statements to identify areas of opportunity to improve department profitability. • To monitor all costs and recommend measures to control them.• Continually evaluates department operations to identify areas of improvement.• Rooms +700 / Staff +200.• 7 Restaurants / 8 Bars.

Dominican Republic

• Responsible for the planning and supervision of marketing and promotion activities in order to achieve our sales goal. • In charge of Inventory control, seizures and requisitions of the Food & Beverages (F&B) department. • In control of daily operations of the Food & Beverages (F&B) department. • Responsible for the training and direction of the staff in their daily duties.• Responsible for the elaboration of Repair & Maintenance (R&M) plan for the equipment and facilities of the Food & Beverage (F&B) department. •Assistance in the preparation of daily duties, as well as verification of proper compliance with operating practices, hygiene and quality standards.

Punta Cana, Dominican Republic

• Perform and apply marketing strategies thoroughly designed in order to increase our revenues.• Control costs of food, beverages, and equipment. • Manage budget compliance for food and beverages, thus keeping our personnel motivated and service-oriented.•Responsible for the staff training program, in order to build and maintain a high performance team. • Weekly evaluation of our staff, in accordance with the established system, to determine the performance of the collaborators.• Supervise the performance of our personnel, comprising: image, use of uniform, punctuality, attendance, discipline, service, sales, courtesy, and other foretelling necessities.• Manage a staff of 50+.

Caracas Area, Venezuela

• Control and maintenance of costs of Food & Beverages (F&B).• Responsible for the preparation of the budget for the fiscal year, as well as their respective quarterly reviews, in order to ensure and verify compliance with the guidelines established for Food & Beverage (F&B). • Design strategies, Brand placement and sales planning.• In charge of handling communications and negotiations with supplier. • Carry out individual and group meetings, in order to identify our weaknesses, strong points and motivate the work coordination and overall performance.

Bachelor'S Degree, Business Administration And Management, General, Tourism And Travel Services Management

English Language And Literature/Letters, Business English

business-specific lessons that teach vocabulary, communication techniques, and other important business skills

High School Diploma