Professional, with information system engineering degree, Specialty in Project Management and Master in Data Management and Innovation. 18 years of experience in Information Technology, Engineering and Strategic / Programme Consultancy positions (7 in Bolivia, 9 in Chile, 2 in Germany). Good listening skills, emotional intelligence and teamwork. Conflict resolution and mediation; self-management and fast adaptation to changing environments. Work with others to find a mutually agreeable (Win/Win) outcomes. General Experience:- Analysis, design, evaluation and improvement of processes, services and systems.- Development and implementation of policies, standard operation procedures / deployment of corresponding IT solutions tools. - Identification, evaluation, consolidation and sharing of knowledge and best practices- Implementation of integrated management systems based on ISO standards. - Design, development, improvement and maintenance of information systems. - Design, implementation and support of IT / ICT solutions (including voice and data networks). Languages: Spanish (native), English (full proficiency), German (advanced intermediate)Tools: Simulation, data visualization, databases, strategic planning.Methodologies / Standards: Balanced Scorecard, ITIL, PMBOK, ISO 9,000-14,000-18,000, etc.