● First non-founder full-time employee; assisted in the on-boarding and training of new staff.● Delivered inventory from Needly bub to clients, consistently exceeding time-based and safety-based KPIs during a time of extreme revenue growth during COVID.● Provided friendly and reliable customer service to clients, receiving consistently positive customer satisfaction surveys.

● Led branch initiative to onboard members to a new online banking app, increasing usage by 30% for local members for 6 consecutive months, the second-highest in the US. ● Participate in branch business outreach activities, including marketing materials for branch initiatives.● Strengthened member account relationships by providing excellent customer service, with significant positive feedback, including researching inquiries, opening accounts, and assisting with mortgage document requests.● Redeveloped process documentation as a result of new COVID guidelines.● Processed secured consumer loan requests received at branch level, as part of a Credit Building Initiative.● Redeveloped process documentation as a result of new COVID guidelines.● Opened and managed new account relationships by reviewing reports such as: Qualifile Report, Chexsystems reports, Lexisnexis.

● Consistently exceeded monthly in-store sales targets; ranked in the top 10 in the West Coast region for the months of December, January, February and generating over $50,000 in Gross Domestic Revenue (‘GDR’) within the 6 first months of employment.● Provided advice and offered wireless and mobility solutions to customers, including the sale of devices, accessories, and service plans.● Delivered outstanding customer service to existing and potential customers, receiving overwhelmingly positive customer satisfaction surveys every week. ● Frequently opened and closed the store independently, balanced cash register and cash accounts as of the close of business daily. Managed customer billing, technical, and account administration issues.● Completed curriculum training in Sprint product offerings and customer service.

10 Week Back-end and Front-end courses in programming, focussing on Ruby on Rails and including fundamentals on AWS tools, HTML, CSS, and Javascript. Implementation of professional marketing practices in both the commercial and service sector, with a deep understanding of marketing strategies. I have provided friendly and reliable customer service to clients. Utilizing my skills and experience as a full-stack developer I have a better understanding of project management. My technical skills as a developer allow me to understand the different steps needed when dealing with a large project. I have excellent interpersonal skills and the ability to work with a multitude of programs. I have experience working under pressure and have a willingness to learn and broaden my commercial experience.

● Consistently hit or exceeded monthly sales targets, sourcing over 200 new clients. ● Maintained and strengthened company relationships with existing clients in the Valle del Cauca region, introducing new software updates following the introduction of the Normas Internacionales Financieras (“NIIF”) accounting rules in Colombia. ● Educated new clients on the implementation of the Customer Relationship Management (CRM) tool, Isiigo.● Attained the monthly Consultant of the Month 6 times in 2015, for generating the most clients following the introduction of Siigo’s NIFF software offering.

● Generated client leads to buy, sell, and rent property in newly developed markets in the outer Cali region.● Guided new clients through the purchase and mortgage stages of acquiring a new property. ● Managed the he mortgage credit, deed execution and delivery processes. ● Initiated the implementation of the internal CRM management and control tool , Sinco.● Created listings for properties, with information, location, features, etc. ● Prepared contracts, purchase and rental agreements, deeds, etc. , for each real estate transaction.