Andres Marcano G. Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Lead and be fully accountable for the newest digital line of Business, achieving results 10% above target. • Establish negotiation strategy guidelines.• Manage, mentor and train a team of twenty agents.• Ensure the adequate and efficient performance of the team. • Plan and manage work schedules by analysing demand forecasts.• Coordinate Payroll process. • Define action plans to improve business performance with the use of different sources of data.

Montreal, Quebec, Canada

• Elaborate detailed daily Reports to understand overall performance and suggest corrective measures.• Validate and provide final approval to each car buying transaction to ensure compliance with internal and external regulations.• Coordinate the exportation of cars bought for that purpose.• Manage communications between the Procurement and Dispatch Departments.• Assist agents on negotiation and take over complicated or expensive files.

Montreal, Quebec, Canada

• Negotiate with clients to guarantee the profitability of each transaction, always delivering above-target results and providing outstanding customer service.

Caracas/Venezuela

• Negotiated new roaming agreements with international carriers and maintained effective business relationships with them. • Ensured high quality of the service and the profitability of the business by analyzing the network infrastructure technology, coverage, market share and rates of the Roaming Partners and adjusting the steering when needed.• Kept track of the traffic exchange of voice, data and SMS between the company and its Roaming Partners to guarantee that any technical issue were solved immediately. • Managed the development of a new roaming service that made it possible for Venezuelan customers to benefit from the roaming agreements of Telefonica Panama.

Caracas/Venezuela

• Analyzed and reviewed the intercompany transactions of different Multinational Enterprises to ensure that the requirements of the Arm’s Length Principle were satisfied and in accordance with the Organization for Economic Cooperation and Development (OCDE) Guidelines.• Determined the best Transfer Pricing method for each transaction.• Prepared the Transfer Pricing Tax Returns and required Documentation for each client. • Evaluated audited financial statements to assess possible risks of the client as compared to other companies within the same industry. Suggested necessary adjustments when needed.• Identified the individual tax obligations of expatriates (Venezuelans working abroad or foreigners working in Venezuela) in order to prepare their local tax returns and comply with the requirements of the Venezuelan Income Tax Law.

London, United Kingdom

• Devised a marketing strategy to promote 2012 Terry O’Neill photography award both within the UK and internationally to increase revenue as well as the number of participants. • Created additional categories and sourcing sponsorship opportunities.

London, United Kingdom

• Compiled and distributed 1000 new student welcome packs which included brochures, information on London, accommodation and marketing materials.• Created and maintained an Excel database with records of students that did not want to receive marketing emails ensuring that the school’s image and reputation stayed at a high level.• Designed a spreadsheet for MBA applicant data which allowed the information to be transmitted into the company’s sales monitoring system in order for the applicants to be monitored and converted into enrolled students.

Caracas, Venezuela

• Maintained records of all invoice payments using the Bank’s accounting software.• Authorized payments for invoices such as utilities and other miscellaneous expenditure. • Received and organized bills for payments from different departments within the bank ensuring that payments were made accurately and within the given timeframes.

Ann Arbor, Michigan

• Served and helped with different activities at the Center for Independent Living, the Salvation Army, Food Gatherers, SAFE House, and Neighborhood Senior Services.

Accounting And Management Technology

Bachelor Of Science In Business Administration

Activities and Societies: Undergraduate Business Degree .- London Campus

High School Degree, Science