Andrés M. Email & Phone Number

Alpharetta, Georgia, United States

• Led one of the International Scrum teams for the Digital Onboarding product (DO), providing ready solutions for fraud detection and prevention to customers.• Reduced customer onboarding time by 30% through the introduction of dynamic orchestration for our APIs.• Oversaw feature analysis, dividing features into user stories and further breaking down user stories into manageable tasks.• Improved the Digital Onboarding product by integrating Identity Verification APIs from vendors.• Reduced the abandonment rate of consumer applications by 50% by integrating AWS Textract and designing a templating system to extract PII from images for prefilling submission forms.• Enhanced consumer compliance assertion through the implementation of a compliance monitoring system.• Reduced irregularities and fraud in consumer applications by 80% through the implementation of the Identity Analytics component.

Alpharetta, Georgia, United States

• Delivered time-sensitive enhancements to international end-to-end solutions for fintech customers in 10 countries (including Mexico, Colombia, Dominican Republic, United States, Canada, India, South Africa, Philippines, and Hong Kong) by closely collaborating with each international team, understanding their processes, addressing region-specific customer needs, and ensuring compliance with relevant regulations.• Increased decisioning speed and accuracy by 80% in Colombia, thereby retaining critical customer relationships. This was achieved by partnering with Colombia’s analytics and credit bureau teams and implementing the Bureau Attribute Library on TransUnion’s decisioning platform.• Enhanced customer experience by providing highly configurable solutions tailored to their specific requirements.

Alpharetta, Georgia, United States

• Increased the onboarding speed of new resources for international teams by 50% while minimizing productivity impact by 70%, thereby facilitating the onboarding of over 800 customers, through the development of the DecisionEdge training suite.• Designed and implemented technical initiatives for financial institutions across LATAM, Asia Pacific, and Canada. Provided technical training on the DecisionEdge proprietary platform to regional developers and support teams.• Enhanced decisioning speed and accuracy by 60% through collaboration with analytics and credit bureau teams in Canada, the Philippines, and Hong Kong, resulting in the implementation of the Bureau Attribute Calculation in TransUnion’s decisioning platform.• Facilitated customer handling, processing 10 million annual transactions internationally, by migrating and localizing international solutions (Hong Kong, the Philippines, Canada, and the Dominican Republic) from their existing platforms to TransUnion’s decisioning platform with minimal consumer impact, and delivering highly configurable solutions.

Atlanta, Georgia, United States

• Managed and architected highly configurable, scalable, and localizable base products for acquisition and identity management on TransUnion’s decisioning platform.• Trained over 100 offshore contractors and developers across all regions (LATAM, Asia Pacific, USA, and Canada) on the DecisionEdge platform, design patterns, and implementations through virtual and in-person sessions.• Architected and implemented the acquisition management global solution base product, enabling regional teams to onboard customers within just two to three weeks upon localization.• Facilitated, architected, and implemented the identity management global solution base product to enable regional teams to prevent identity theft during the onboarding process (post-localization).

Atlanta, Georgia, United States

• Collaborated with architects and advisors to design and implement the DecisionEdge platform.• Received the CIO Innovation Award for the creation of template management, one of the core modules in the DecisionEdge platform, which allows developers and technical BAs to create highly reusable decisioning workflows on the web, thereby contributing to making DecisionEdge the main development platform in more than ten regions.• Created parameters management, another core module in the DecisionEdge platform, enhancing template management by converting highly reusable workflows into highly configurable workflows.• Extended configurability by providing developers with the novel ability to replace components in their reusable workflows on an individual/customer basis during compilation time.

Atlanta, Georgia, United States

Partnered with information decisioning services to deliver customer solutions. Worked closely with Mexican analytics and credit bureau teams to integrate their bureau systems and implement attribute calculator library in decisioning services. Created test-automation-tool to speed up testing of solutions created in legacy system. Worked on web portal rebranding effort to bring into compliance with accessibility rules. Delivered decisioning solution for one of largest banks in Mexico.