Project Manager
Current• Manage Promotional and Core in-store signage programs for medium-large scale projects; • Facilitate client briefings to receive and clarify project briefs; • Produce project estimates, including spec gathering & testing, and addition to client specific Rate Cards for new items; • Develop all campaigns based on briefed requirements (build of distribution lists using query-based database tool, generation of production and kitting reports, and maintenance of associated inventory); • Create, review and distribute production documents as required and prioritize scheduling to ensure requirements are met; • Act as a liaison between Production, Kitting, Shipping, and Outside Suppliers being the key contact on a daily basis for all production issues; • Works under moderate supervision of a team lead or supervisor; • Manage medium dollar value clients • Maintain campaign database with internal technology team (including addition of new query rules and modifications); • Maintain customer specific store/location profiles with attribute information; • Facilitate briefings to internal teams and Customer Contact Centre for new projects; • Ensure proper management of client creative assets and physical inventory; • Maintain invoicing for all projects, including capture of all additional billable charges; • Facilitate all scheduled and ad-hoc reports required by client, including inventory, ordering, invoicing and KPIs; • Engage planning team on all out of scope, large or rush projects to ensure manufacturing capacity & job scheduling/planning with the assistance of a team lead or supervisor; • Engage innovation team for all special projects, and facilitate innovation projects through production; • Prioritize workload when faced with multiple requests and changing business dynamics; • Handling difficult customer issues in a manner that will ensure continuation of a long-term relationship with the assistance of a team lead or supervisor.
