Andres Olivera Email & Phone Number

Slough, West Berkshire, Gb

- Solely responsible for moving the whole infrastructure from hosted datacenters to the AWS Cloud in September 2017. The migration was very successful and I currently manage 70+ virtual machines in AWS as well as all other aspects of the infra. - Built all pipelines in VSTS (Now Azure Devops)- Deployed full stack of Dev, Staging and Production environments for a different project in Microsoft Azure Cloud, using various technologies.- Currently monitoring and maintaining our systems in AWS and Azure.- Migrated applications to Kubernetes cluster. Currently managing Kube on AWS, Azure and on-premises.

I had a son, my first kid, and since I had no idea about parenting I took 6 months off to focus on him and his mum alone. It was the best decision I ever made. These 6 months flew by! But I can see how important it was for me to be here. To any new fathers with the means to do this, do it if you can. It's going to make a world of difference to the kid.

- Linux administration of 100+ servers both physical and virtual- Provisioning of said servers, automation and release handling through shell scripting and Chef - Incident resolution: 2nd line support for Nationwide cardholders using our CLO solutions- Testing out solutions using Chef kitchen and Vagrant boxes (Recruiters: similar to Docker)- Basic PSQL handling and maintenance, basic Hadoop queries.- Standard Oncall duties via Pagerduty, handling the monitoring and maintenance of all our systems.Other technologies: AWS, TerraformNote: Sadly, EDO closed down Europe operations in December 2016.

London, Gb

Working 4x4 12 hour shifts, alternating days and nights, I was one of the NOC engineers in charge of monitoring all the infrastructure and responding to events on a timely fashion and acting as a liaison between teams all over the world.NOC duties include:- Responsible for providing day-to-day management of all production systems.- Linux system administration (RHEL/CentOS6,7), DNS administration.- Understanding of network topologies, protocols and devices. Working with F5, Cisco and Juniper devices.- Fully comply with and help to improve departmental processes, including incident management, problem management, escalation and change management (ITIL-based). Using JIRA and Confluence.- Resolve operational issues quickly, seeking assistance on complex issues where necessary.- Understand triage and escalation procedures. Document all steps and communicate to all affected parties internally and externally. Maintaining the Known Operational Issue database.- Monitoring, troubleshooting and releasing new versions of a globally distributed, networked application cluster called PCS.- Build & deploy servers at datacentres (hands on work). Mostly HP and SuperMicro servers with HP EVA Storage. Administration of RackTables.- Proactive monitoring using network management tools such as Zenoss and Nagios.- 24/7 ticket dispatching and Helpdesk duties on both Windows and OSX.- Delivering input on daily meetings about live incidents and problem tickets.- Some AWS autoscaling and cloudformation prep

London, Gb

GPMD is a small and versatile company dedicated to build and maintain responsive e-commerce websites. As GPMD's sys admin my tasks have been:- Having sole responsibility of office network and internet connections, including NAS access, ensuring VPN connectivity from home, and VOIP phone maintenance.- Launching and maintaining 15+ production servers on AWS. Using SALT, having automated processes build the pages on launch. Amazon Tools used: EC2, Route 53, RDS, S3- Succesfully migrating websites from physical servers to the Amazon cloud, ensuring minimal downtime, and migrating/expanding AWS servers with no downtime through Elastic IP.- Building a monitoring solution for our hosted sites, which aggregates the logs from all of our clients on an internal site and permits the developers to query logs with a vast array of filters to choose from (and some nifty charts, for that manager-candy). Tools used: Logstash, Logstash Forwarder (formerly Lumberjack), Elasticsearch, Kibana 3.- Recovering crashed sites within minutes of them going down. Being oncall 24/7, I have been on top of every unforeseen problem no matter the day or the hour. We achieved 100% uptime for most sites and 99.x% for others. - Taking charge of GPMD's support system, getting the company record of closed tickets. Reported customer satisfaction rating has been 100%. Tools: Zendesk- Managing SSL Certificates and domain name expiries in a timely manner through various registrars and DNS solutions. Examples: 123Reg, Zerigo DNS, RapidSSL, GeoTrust, Thawte.

- Dozens of electronic gaming reviews for three web portals and a printed gaming magazine.- Dozens of DIY short articles, using five different aliases, for a latinamerican portal. - Hundreds of comic essays for my personal webpage and others.- Scripted a couple of adventure games

Southlake, Texas, Us

- Actively investigated ongoing bugs looking for causes, patterns, and short-time and long-term solutions.- Spearheaded several theories on possible causes for emerging bugs, got the support from my team to test them out and reached satisfying conclusions upon execution of the suggested solutions.- Actively investigated past workarounds regarding common problems, adding my own insight from previous work experiences to get to different perspectives on known issues.- Provided feedback both in demand and on a FYI basis to business resources, trying to give a transparent and fluid image of our area to the different branches of the Sabre organization.- Reviewed current documentation on several day-to-day process' and discussed with the team on how to rewrite and improve them to better prepare future additions to the team. - Participated in open threads regarding daily priorities, joining conf calls and documenting changes.- Worked with other teams on adjusting our daily metrics looking for a better QOS for every party involved. - Saw through every instance of a big migration process since day 1 in the company, taking a lead role in Dress Rehearsals prior to the big move, and giving around-the-clock support on every milestone reached.- Participated in several releases, building change lists and deploying on both staging and live scenarios- Reviewed peer documentation regarding upcoming releases- Worked in conjunction with developers to hotfix arising issues after live releases.- Built good rapport with members of adjoining teams in Development, Monitoring and DBA- Exchanged daily know-how with my peers and other closely-related teams understanding the similarities and differences in our daily routines. - Participated in office gatherings to meet and greet several key members of our organization who temporarily traveled to BA.

My duties were twofold: Before and during filming, I collaborated with other executive producers in the day to day needs of the film, from location scouting, resource gathering and researching period-specific data for the film (set in the 1930's) to transporting the film cans from location to the labs and supervising the daily color correction and other post-processing . After shooting was done, I was the liaison between the film company and the lab in charge of post processing, supervising the VFX works and additional postpro.

At Ti22 my duties where similar to those at Pierpoint, but focusing on sourcing and assisting other senior recruiters. The reduced workload of only sourcing was balanced with the fact that given the absence of a full-fledged IT guy, I was also in charge of the company’s servers, VoIP system and network maintenance and security. Adding to that, I took on QA duties such as envisioning and implementing the tracking system we used in a daily basis for our weekly reports, and doing quality control of our recruiters. I also wrote part of the website and some of this work was used as a sales pitch for acquiring new clients.

San Jose, California, Us

As a recruiter for Fortune 500 companies, I looked for top talent, screening the candidates and sending them over to our clients’ hiring managers. I worked on a good variety of requisitions, but with a heavy emphasis on IT jobs, from Network Engineers to every flavor of Programmer. Candidates were found all over the states and in some cases, the EMEA region. I soon got promoted as Team Lead for the account, with added responsabilities like maintaining a direct relationship with the client, or coaching and screening of junior recruiters under my wing.

In this animation production company, we produced a weekly 3D animated show for a local channel. My work consisted of:- Managing of the technical aspects of setting a motion capture rig in order for the actor to transfer his movements to the computer.- Filtering the information to get clear data for the animators to use- Setting the week's workflow with the animators- Rigging and skinning- Animating, minor modeling

Caba, Ciudad Autónoma De Buenos Aires, Ar

In communication with a technician on location, we set up the installation of antennas for Internet and VOIP services. Delivered troubleshooting to corporate customers and did server maintenance (Cisco and proprietary equipment). Answered corporate e-mails when work-flow was slow. Key Accomplishments Included:• Learnt to deal with higher responsibilities and corporate customers that lose money if they lose time. • Delivered timely solutions to unforeseen complications that threatened to stop the service in peak hours.

São Paulo, Sp, Br

In charge of a team of eight, supervising their work, listening on their calls and working on their strengths and weaknesses. Attended weekly meetings with the company managers to brainstorm ideas and implement solutions for increasing productivity. Recruited new team members personally. Key Accomplishments Included:• With the help of my team we made our shift the highest rated in customer satisfaction• I designed a flash application for off-line tech support which, even today, is being offered by the company as an additional service to their clients.• Attended various leadership courses which helped me run the shift more efficiently.• Developed a strong, open relationship with my team based on trust and confidence.

I resolved hardware, software, and network problems for customers mainly over the phone, although in person and online too. Provided technical support and training to customers both internal and external. Answered over 40 mails daily, solving technical issues. Key Accomplishments Included:• Took the mail support service under my wing (which was the most inefficient aspect of the company) and turned it into an oiled, perfectly running machine. • Delivered excellent time in my troubleshooting, without a single complaint.

Professional Videogame Programming, Computer Programming

Bachelor'S Degree