Customer Support Specialist
Current
Feb 2024 - Present
AeroLeads people directory · profile
Andres Peralta Email & Phone Number
Contact Center Expert / Quality Analyst / Customer Service / Technical Support / Sales
at
Deel
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Contact Center Expert / Quality Analyst / Customer Service / Technical Support / Sales
Location
Bogota, D.C., Colombia
Company size
Who is Andres Peralta? Overview
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Quick answer
Andres Peralta is listed as Contact Center Expert / Quality Analyst / Customer Service / Technical Support / Sales at Deel, a company with 54 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Andres Peralta.
Andres Peralta previously worked as Customer Support Specialist at Deel and Senior Customer Service Representative at Optum.
Company email context
Email format at Deel
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Deel
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Profile bio
About Andres Peralta
Experienced in Customer Service and Technical Support with 5 years in the contact center industry. Known for delivering results, I have a knack for problem-solving and continuous learning. I´ve also worked as a Quality Analyst, focusing on details and process improvement. I´m dedicated to ongoing professional development and excited to contribute my skills and knowledge to the company and the role at hand.
Current workplace
Andres Peralta's current company
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Deel
6 roles
Andres Peralta work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Representative
Nov 2023 - Jan 2024
Technical Support & Sales Expert
- Troubleshoot technical issues for our customers' personal devices; assess concerns and problems, identify and implement solutions, and guide customers through troubleshooting steps.- Acquire detailed information about home and other product protection offerings to confidently and accurately sell them to customers.- Communicate company policies and.
Jun 2023 - Nov 2023
Customer Service Expert
- Achieved customer experience objectives (ownership/resolution, customer satisfaction, call resolution time, first-call resolution, transfers, etc.) and other performance metrics, including internal goals for quality, attendance, and compliance.- Provided top-tier customer service while addressing any scheduling-related concerns for clients.- Documented.
Nov 2022 - Jun 2023
Bilingual Quality & Bi Analyst
- Feedback to the operational and training areas for continuous improvement and calibration.- Analysis of results obtained from key metrics.- Proactive anticipation of problems, opportunities, and organizational needs, accompanied by the proposal of improvement plans.- Analysis of various performance indicators and development of action plans to improve.
Jun 2020 - Oct 2022
Customer Service & Technical Support Representative
- Personalized, friendly, and professional communication with clients through various channels such as chat, phone, and email.- Utilizing persuasion skills to reach agreements with clients and resolve conflicts by seeking the best alternative for them.- Recording required information in the company's internal tools and safeguarding clients' personal.
Dec 2018 - Jun 2020
Team & coworkers
Colleagues at Deel
Other employees you can reach at letsdeel.com. View company contacts for 54 employees →
PR
Penny Rose Shiamtanis
Colleague at Deel
Hatfield, England, United Kingdom, United Kingdom
View →
MS
Meisie Shapo
Colleague at Deel
City Of Johannesburg, Gauteng, South Africa, South Africa
View →
GL
Guilherme Luz
Colleague at Deel
Porto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
AA
Azoz Az
Colleague at Deel
Germany, Germany
View →
JD
Jean-Baptiste Di Marco
Colleague at Deel
France, France
View →
TC
Thayná C.
Colleague at Deel
São Paulo, Brazil, Brazil
View →
LM
Lana Mcpherson
Colleague at Deel
Norristown, Pennsylvania, United States, United States
View →
MY
Mehmet Yagız
Colleague at Deel
Istanbul, Istanbul, Türkiye, Turkey
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YH
Yasuhiro Hasegawa
Colleague at Deel
Vancouver, British Columbia, Canada, Canada
View →
AA
Asdasda Asdas
Colleague at Deel
Pendik, Istanbul, Türkiye, Turkey
View →
Penny Rose Shiamtanis
Colleague at Deel
Hatfield, England, United Kingdom, United Kingdom
View →
MS
Meisie Shapo
Colleague at Deel
City Of Johannesburg, Gauteng, South Africa, South Africa
View →
GL
Guilherme Luz
Colleague at Deel
Porto Alegre, Rio Grande Do Sul, Brazil, Brazil
View →
AA
Azoz Az
Colleague at Deel
Germany, Germany
View →
JD
Jean-Baptiste Di Marco
Colleague at Deel
France, France
View →
TC
Thayná C.
Colleague at Deel
São Paulo, Brazil, Brazil
View →
LM
Lana Mcpherson
Colleague at Deel
Norristown, Pennsylvania, United States, United States
View →
MY
Mehmet Yagız
Colleague at Deel
Istanbul, Istanbul, Türkiye, Turkey
View →
YH
Yasuhiro Hasegawa
Colleague at Deel
Vancouver, British Columbia, Canada, Canada
View →
AA
Asdasda Asdas
Colleague at Deel
Pendik, Istanbul, Türkiye, Turkey
View →
FAQ
Frequently asked questions about Andres Peralta
Quick answers generated from the profile data available on this page.
What company does Andres Peralta work for?
Andres Peralta works for Deel.
What is Andres Peralta's role at Deel?
Andres Peralta is listed as Contact Center Expert / Quality Analyst / Customer Service / Technical Support / Sales at Deel.
Where is Andres Peralta based?
Andres Peralta is based in Bogota, D.C., Colombia while working with Deel.
What companies has Andres Peralta worked for?
Andres Peralta has worked for Deel, Optum, Asurion, and Teleperformance.
Who are Andres Peralta's colleagues at Deel?
Andres Peralta's colleagues at Deel include Penny Rose Shiamtanis, Meisie Shapo, Guilherme Luz, Azoz Az, and Jean-Baptiste Di Marco.
How can I contact Andres Peralta?
You can use AeroLeads to view verified contact signals for Andres Peralta at Deel, including work email, phone, and LinkedIn data when available.
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