Andrés Tesón Rodríguez Email & Phone Number

Berlin, De

Berlin, Germany

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in San Francisco, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.For more information, visit shield.com

Berlin Und Umgebung, Deutschland

SHIELD is the world’s leading risk intelligence company, empowering online businesses to stop fraud, build trust, and drive growth. Powered by the latest AI technology, SHIELD combines cutting-edge device fingerprinting with its proprietary Global Intelligence Network to detect new and unknown fraud threats in real time. A steadfast dedication to innovation has resulted in a broad range of solutions that span device fingerprinting, enterprise-grade protection, ad fraud prevention, and credit risk intelligence. With offices across the globe and customers on every continent, SHIELD is rapidly achieving its global mission - to shield the world from all online fraud.---» Manage and troubleshoot customer's escalated technical challenges with Product Development, Risk and Machine Learning departments regarding SDK and API integrations.» Develop, maintain and extend relationships with key stakeholders, being accountable for the performance, growth and development of the partnership providing accurate integration documentation, dashboard education, onsite support, KPIs, deliverables, scope, and SLAs.» Evaluation of data quality and consistency from recently integrated merchants both on Frontend and Backend ensuring high integration standards.» Monitor and evaluate integration from POC to after launch of merchant following the agreed Frontend and Backend specifications.» Create, share and maintain incident related documentation (including workarounds & root cause analysis) both internally and externally.» Conduct technical sales presentations and address pre-sales technical activities.

Berlin Und Umgebung, Deutschland

» Project management throughout the entire data flow. Once signed and starting with PMS integrations, moving through infrastructural stages and aggregations, ending with RESTful API support. » Inter/intra team communication including gap analysis, sales operations requirements, prioritization of new API endpoints and marketing efforts for potential partners interested in acquiring SnapShot services. » Provide support using API testing tools (Postman) transforming partner business needs into actionable use cases for internal development and ensuring successful release. » Evaluation of data quality and consistency from recently signed partners on both inbound (JSON, XML, API) and outbound (API) data sets, ensuring the correct aggregation of PMS RAW data.» Develop, maintain and extend relationships with key portfolio and C-Level executives, being accountable for the performance, growth and development of the partner providing accurate API documentation, KPIs, deliverables, scope, SLA, workflows and weekly reports.» Successful integration of 3rd party apps into the SnapShot marketplace via SSO and OAuth2 authentication protocols. » Ensure the timely and successful delivery of our solutions according to original agreement, enhancing and optimizing processes along the complete data flow

Berlin Und Umgebung, Deutschland

» Designed and implemented the customer onboarding process of 8 third party apps into the SnapShot Martketplace, building relationships and empowering hoteliers discover new growth opportunities. » Setup CX documentation and account management of newly integrated PMS Partners into the platform, ensuring a smooth onboarding experience for the customer and rolling out training for the CX Team.» Process data on customers, vendors and customer´s feedback during the onboarding process, consolidating the information into actionable campaigns, reports and enhancement requests to Product/Integrations team.» Match data between platform and CRM tools ensuring proper data accuracy across all channels, including ad hoc projects and new interfaces implementation projects.» Mini Key accounts support, expanding the relationship with existing customers by continuously proposing solutions that meet their objectives.» Daily production environment health check, escalating to responsible team depending on agreed SLAs.» Administration of customer interaction via Freshdesk, chat and sharescreen.» Interviewing of potential candidates and training of new employees.

Berlin Und Umgebung, Deutschland

» Together with the CX Team successfully onboarded 5000++ Hotels worldwide(so far!), delivering customer satisfaction and ensuring operations by escalating platform issues to L2 support.» Data processing of hotel PMS information ensuring quality and accuracy, finding and solving discrepancies if any.» Collect and forward product enhancement requests from customers to product management for future releases. » Database maintenance, account management, reporting and auditing providing Global Operations with timely information about the weekly amount of onboarded hotels and forecast for the next weeks.» Coordinate and stablish cooperative working relationships with key vendors worldwide. » SOP updating according to changes in processes and procedures.» Training of new employees.

Berlin Und Umgebung, Deutschland

» Customer service agent for German speaking (Germany, Austria and Switzerland) customers.» Booking, rebooking, cancellations and special requests from customers in Flights, Hotels and Car rental in Amadeus, Worldspan and CRM tools.» Database Maintenance.» Invoice issuing to both customers and private companies.

Bogotá, Colombia

» Billing reports analysis through a monthly management report, projecting revenues, expenses and recent sales of each one of the service lines.» Introducing the KPIs that turned the company on the right track, providing timely financial information, facilitating upper management decision-making.» Implementing effective quality programs.» Developed tools to collect, translate, and report from multiple internal and external sources to enable visibility of the progress through the first stages of the company.

Bogotá, D.C. Colombia.

» Standardization and optimization of strategic credit initiation processes at a regional level in South- and Central-America» Coordinating working teams throughout the entire region, reducing credit review analysis time and creating a common work and flow sheet among the countries.» Feasibility analysis of proposals from outside vendors, who were interested in performing Credit Initiation operations for Citibank Colombia.

Bogotá D.C., Colombia

» Cost-benefit analysis of the construction of an Ophthalmological Medical Center including licenses, city permits, income and outcome expenses forecast in Bogota, Colombia.» Account development management with both national and international clients to achieve the short- and mid-term revenue goals.» Forwarding customer feedback to the stakeholders of the medical center, which prompted a change in direction in the target group of the company..

Bachelor Of Business Administration (B.Sc.), Business Administration And Management, General

Activities and Societies: - UNCTAD, selected group to attend the United Nations Conference on Trade and Development, which took place.

Industrial Engineer, Industrial Engineering

Activities and Societies: Entrepreneurial Industrial Engineers association.