Business unit director at the first Euro-American EdTech startup specialized in thedigital transformation and globalization of Tier 1 universities. Crucial account and customer success manager responsible for daily contact with over 35 stakeholders among multiple business units. Direct all operations for multiple dedicated teams across various departments. Lead the dedicated teams for the University of Chicago Professional Education, Chicago Booth Executive Education, and the Graham School.

Strategize and run all aspects of marketing across the whole product lifecycle. Lead account startup and launch with 4 programs in two languages and a team of less than 5 people. Current growth includes over 35 programs in three languages with outreach to over 125 countries and a team of more than 60 people across 10 departments.

Strategic consultation services from digital marketing to customer success and satisfaction. Oversight of several large private residences (including multiple multi-million dollar estates) used as vacation rentals in exclusive and affluent summer community. Weekly inspections to assess and document damages. Manage crews in preparation for subsequent rentals and events. Consultation on best practices for maximizing results. Immediate problem solving of issues during rentals. Best practices and e-commerce/digital marketing consultant in highly competitive and exclusive market. Strategy coaching to achieve complete customer satisfaction and best in class experiences. Most recent accomplishments include:• Achieved 5-star ratings and Superhost Status for multiple Top GrossingAirBnB listings in an extremely competitive and upscale market.• Successfully serviced over 200 guest stays and 1000 individual customers inthe first 2 seasons (June - October) between 3 properties.• Maximized results by responding to all inquiries within 24 hours resulting in a booking rate of over 92% and vacancy rate at less than 14%.

**Summers 2011, 2012 & 2019**Front-of-house manager and highly sought-after server at famous fine-dining establishment, in exclusive and affluent summer community. Oversaw all aspects of the front of house to facilitate exceptional customer experience with a dynamic approach based on collaborative teamwork. Management and operations consulting, payroll, and facility management.:• Directed and trained over 15 individuals to guarantee the best customer experience at a famous & exclusive fine dining establishment.• Achieved over 98% customer satisfaction rate.• Highest performing employee with personal sales accounting for over 20% of total year sales for the restaurant.

Actively engaged in all administrative processes including internal and external communications, marketing, logistics, human resources, and general strategic planning and expansion. Headed Digital Marketing, Innovation and Customer Success departments.• Reversed continuous client decline and increased client base by focusing on customer retention and reactivation.• Restructured corporate culture and implemented a new customer experience approach, coaching over 30-50 employees on best practices for B2B & B2C sales.• Key Account and Success Manager for IBEX 35 and S&P 500 clients.Primary responsibilities included:- Digital Marketing Management- Google Analytics (Reach, Engagement, Conversions, Leads, etc.) - Google AdWords (SEO/SEM)- Content Strategy (from digital to print and advertising).- Web Optimization - Overhaul of new top page ranking website with better user interface and experience designed around service rebranding.- Business Process Improvement - New business strategy focuses on offering "The best learning experience".- Training and Development of faculty and staff to ensure best-in-class service and customer success and satisfaction.-Client Onboarding - from individual to corporate clients. Demonstrations and personalized coaching and training on the use of our proprietary online language learning program (SaaS). - Market & whitespace research, strategy development and implementation.

Worked alongside Club President and Board of Directors to create best practices manual and to streamline processes for ongoing operation of a growing organization. • Planned and managed operations for ACM's 62nd Anniversary Gala at The Hotel Ritz - Madrid.• Secured key guests including Honorary Chairwoman Baroness Carmen Thyssen and Premio Puente winner D. Antonio Garrigues Walker & over 200 attendees.• Raised over $10,000 benefiting Ronald McDonald House Charity at one event.

Provided I.T. support for 750+ users; troubleshooting workstation, printer, network, and server issues. Worked alongside department heads on major projects.

**Summers** Charged with the upkeep and management of various a multi-million dollar private estates. Administered various projects conducting numerous contractors and consultants. Responsible for keeping inventory and maintenance of all required materials and equipment.

**2008-2009 + Summers 2010-2012**Worked in several positions including sales and shift management, inventory and product lines at a locally-owned retail sporting goods store; “shadowed” owner of company, who has served as a business mentor.