Outcomes: ● Developed daily business by prospecting customers and conducting face to face interviews ● Exceeded monthly approval rating by 20% each month over the last 23 months ● Trained 6 representatives to consistently exceed monthly approval rating goals ● Conducted training meetings for new team members

● Manages a caseload of 164 students, maintaining the accelerated track for 60.98% students employed in the 16’-17’ cohort year while assisting students to achieve career search success● Demonstrates a 87.4% students employment rate in the 15’-16’ cohort year ● Provides sophisticated guidance and higher level coaching services to students to enhance their career path development by supplying them with knowledge and resources that will enable them to ultimately secure a career opportunity consistent with their interests and goals ● Performs and administers live adobe connect virtual classroom presentations for Criminal Justice CJ299/CJ499 to promote services offered by Career Services in group sessions of 75+ students rating 90% satisfaction ● Works in close collaboration with program faculty, academic advisors, and student services to enhance the overall quality of the academic program and the Kaplan experience for the students ● Assists the ongoing and changing needs of Kaplan University students to achieve career search success, measured by their advancement in the job search process

Outcomes:● Exceeded team average by 7% in all categories: retention, leave of absence, quality, net promoter score January 2015 - August 2015● Provided academic advising services to the first term, current, and former students utilizing a case management approach for 232 students which included: rapport building interviews, post-enrollment consultative services, goal development, monitoring student files for academic progress and success, outreach and follow up for first term students and maintaining accurate student records from the point of admission through graduation● Monitored student registration activities and recommend solutions to academic difficulties ● Reviewed and monitored student files for academic progress, success, and retention while staying aware of changing institutional information including new programs, course changes, deadlines, important dates, costs, updates in college-wide initiatives, and transfer requirements ● Coordinated communications to students regarding such things as registration and academic probation while resolving student issues with strong diagnostic, analytical, and problem-solving skills● Provided academic advisement while offering students the personal connection to the institution

Outcomes:● Designed a student success checklist to improve quality control ● Increased quality control and set a record for the most files processed in one week: (49)

Outcomes:● Established a competitive sales force and environment by offering leadership, knowledge of policies & procedures, and teamwork● Collected all of the necessary documentation to complete a file for enrollment● Contributed to new student growth online and student retention

Outcomes:● Recognized for leadership skills by the Director of Admissions in contributing as a team lead mentoring 12 enrollment counselors● Targeted and penetrated a competitive market. Helped over 100 students and converted student objections to student commitments● Participated and contributed in an Executive Board Meeting with Gregory W. Cappelli CEO, and Joseph L D’Amico CFO in 2009