AeroLeads people directory · profile
Andres Urresta Fernandez Email & Phone Number
Training IT
at
Accor
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 86%
Current company
Role
Training IT
Location
Brisbane, Queensland, Australia
Company size
Who is Andres Urresta Fernandez? Overview
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Quick answer
Andres Urresta Fernandez is listed as Training IT at Accor, a company with 184 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Andres Urresta Fernandez.
Andres Urresta Fernandez previously worked as IT Assistant at Brisbane Airport Hotels Group and Project Manager at Taylor & Johnson, Inc..
Company email context
Email format at Accor
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Accor
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Profile bio
About Andres Urresta Fernandez
Systems Engineer with 18 years of experience in Infrastructure and project management. Certified as Agile Coach Professional Certificate (ACPC)® and ITIL®.Professional orientation towards Service Management in ITO and BPO areas, based on reference frameworks and industry standards (ITIL/Cobit/ISO 20K/COPC).Experience in project management under waterfall (PMI) and Agile methodologies (Scrum / Kanban / design thinking). Excellent interpersonal relationships and personnel management supported by the development of teamwork skills, people development and leadership; ease of communication and adaptation to change.
Listed skills include Itil, Oracle E Business Suite, Microsoft Sql Server, Pmi, and 8 others.
Current workplace
Andres Urresta Fernandez's current company
Company context helps verify the profile and gives searchers a useful next step.
Accor
10 roles · 19 years
Andres Urresta Fernandez work experience
A career timeline built from the work history available for this profile.
It Assistant
Project Manager
Apr 2022 - May 2024
System Manager
Jul 2021 - Jul 2022
Project Leader
Apr 2020 - Feb 2021
System Manager
Mar 2018 - Apr 2020
Help Desk Coordinator
Americas Business Process Services
- Manejo integral de tres operaciones como son; Mesa de servicios Carvajal T&S Línea 25000, Carvajal GH Línea 25000 y Callcenter Universidad Javeriana asesorando a los clientes en sus solicitudes, inquietudes o.
- Administración del personal a cargo (22 personas).
- Gestionar la capacidad de la infraestructura, cambios y configuración del servicio, que soporta el SPOC para asegurar la continuidad de la… Show more Manejo integral de tres operaciones como son; Mesa de servicios.
- Gestionar la capacidad de la infraestructura, cambios y configuración del servicio, que soporta el SPOC para asegurar la continuidad de la misma.
- Diseñar y ejecutar planes que permitan el cumplimiento de los acuerdos de servicio en cada uno de los clientes.
- Realizar seguimiento y monitoreo al desempeño de los colaboradores para asegurar cumplimiento del nivel de servicio.
Sep 2014 - Mar 2018
Local Technology Coordinator
Delima-Marsh
- Planear la operación local del servicio para cumplir con los SLA acordados con el cliente.
- Reuniones de seguimiento al servicio con clientes y proveedores con base en los indicadores básicos de servicio y desempeño de la operación.
- Manejo de proveedores con relación a proyectos.
- Controlar los costos y gastos, aprobar compras del área.
- Aprobar las requisiciones de personal de operación de infraestructura.
- Participar en la preparación de propuestas big deal y… Show more
Sep 2012 - Sep 2014
Analista Gestion De Niveles De Servicio
Grupo Carvajal
- Diseñar e implementar los SLA´s y OLAS para nuestros Clientes.
- Participar en los proyectos de infraestructura para el análisis del RFP o contrato cerrando las brechas del servicio con los SLA´s.
- Verificar cumplimiento de SLA´s en toda la operación de Infraestructura.
- Corregir los problemas derivados del incumplimiento de los SLA´s.
- Proponer mejoras al servicio (SIP).
- Establecer los acuerdos necesarios con los Clientes y proveedores para los servicios… Show more
2007 - Aug 2012
Coordinador Mesa De Ayuda
Tecolsoft
- Coordinar personal de Soporte Técnico.
- Manejo de personal (Revisión semanal cumplimiento SLA, Seguimientos casos analistas, Reporte horas extras, Reporte de turnos, Asignación de turnos en herramienta ECASE, Asesoría en escalamiento de casos, Revisión.
- Soporte Telefónico a través del HELP DESK
- Soporte a usuario final.
- Cambio de contraseñas mediante manipulación del active directory.
- Administración de… Show more
Mar 2004 - Apr 2007
FAQ
Frequently asked questions about Andres Urresta Fernandez
Quick answers generated from the profile data available on this page.
What company does Andres Urresta Fernandez work for?
Andres Urresta Fernandez works for Accor.
What is Andres Urresta Fernandez's role at Accor?
Andres Urresta Fernandez is listed as Training IT at Accor.
Where is Andres Urresta Fernandez based?
Andres Urresta Fernandez is based in Brisbane, Queensland, Australia while working with Accor.
What companies has Andres Urresta Fernandez worked for?
Andres Urresta Fernandez has worked for Accor, Brisbane Airport Hotels Group, Taylor & Johnson, Inc., Hotel Marriott Cali, and Arus Tecnología + Información + Conocimiento.
How can I contact Andres Urresta Fernandez?
You can use AeroLeads to view verified contact signals for Andres Urresta Fernandez at Accor, including work email, phone, and LinkedIn data when available.
What skills is Andres Urresta Fernandez known for?
Andres Urresta Fernandez is listed with skills including Itil, Oracle E Business Suite, Microsoft Sql Server, Pmi, Pl/Sql, Cobit, Requirements Analysis, and Data Center.
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