Andrés Vasco Email & Phone Number

Vancouver, British Columbia, Canada

• Leadership & Operations: Oversee and coordinate all office service functions across multiple areas, including the copy center, mailroom, courier desk, catering, records management, reception, and facilities, managing a.
• Recruitment & Team Development: Led full-cycle recruitment, including interviewing, hiring, onboarding, and training. Successfully recruited nine staff members, with six maintaining tenure of over a year. Fostered team.
• Operational Quality & Compliance: Enhanced service quality and compliance, contributing to a 92% score in the most recent audit and achieving SLA targets consistently.
• Client Relationship Management: Delivered exceptional client support by addressing complaints with proactive action plans and resolutions. Present monthly reports and recommend improvement initiatives to key.
• Payroll Management & Vendor Coordination: Ensured accurate and timely payroll processing by overseeing and verifying timesheets, and facilitated resolution of pricing, billing, and invoicing issues through.
• Scheduling & Efficiency: Maintained high-quality standards and met critical deadlines through effective job scheduling practices.Achievement: Recognized for exceptional performance with a nomination for Ricoh's "Site.

Vancouver, British Columbia, Canada

• Data Reporting & Analysis: Compiled monthly reports and gathered operational data to create interactive dashboards in Power BI, providing clients with clear visualizations of KPI results and SLA compliance.
• Team Training & Development: Facilitated training for new hires across departments, covering workflow processes, machine operations, and service standards, ensuring team readiness and smooth transitions.
• Operational Efficiency: Maintained high standards of quality and adherence to deadlines by implementing effective job scheduling practices, optimizing workflow to meet client expectations.

Vancouver, British Columbia, Canada

• Mail & Document Processing: Managed all aspects of incoming and outgoing mail, courier packages, and electronic messages, ensuring accurate processing, sorting, and timely distribution for efficient office operations.
• Print & Document Services: Coordinated and prepared print projects from electronic file conversion to final delivery, including document scanning, enhancement, and quality control to guarantee accuracy and high.
• Technical Support: Acted as the first point of contact for equipment troubleshooting, addressing user issues, clearing paper jams, running test copies, and placing service calls to IT and vendors when necessary.
• AV Support: Set up, tested, and provided support for audio-video conferences in boardrooms, ensuring seamless functionality for meetings and presentations.

Vancouver, British Columbia, Canada

Collected data for soccer games of Premier Ligue, Ligue 1, MLS, Bundesliga and Mexican Ligue.

Quito - Ecuador

(Healthcare sector, 10+ employees and associate doctors)- Developed technical and economic feasibility analysis based on data analysis from health care information records. - Carried out administrative activities of laboratory and medical center.- Oversaw and coordinate laboratory and medical center administrative procedures.- Scheduled and organized.

Quito - Ecuador

(telecommunications sector, 7000+ employees)- Managed technical projects nationwide such as:o Improvement of civil infrastructure, energy, and air conditioning (Budget: 8MM, Team: 10+ people)o Multiscreen Video Solution OTT + IPTV (Budget: 18MM USD, Team: 30+ people).o Transmission deployment 2018 (Budget: 7MM USD, Team: 10+ people)o Submarine optical.

Quito - Ecuador

Sophia Antipolis, Provence-Alpes-Côte d’Azur, France

(Semiconductor sector, 50 employees)- Developed the Master Thesis project named "Modeling a WiFi MU-MIMO system".- Read academic papers related to Wi-Fi standards and wireless communications.- Self-learned the user usage and C++ based structure of the open-source network simulator named NS3.- Developed and tested a new Wi-Fi 802.11 ac feature named.

Quito - Ecuador

(telecommunications sector, 7000+ employees)- Worked with providers to enforced everything is established in the contracts- Organized meetings with the providers counterpart and personal designated from different departments to plan contract implementation.- Designed and run protocol test acceptance alongside technical leaders to determine if equipment and.

Quito - Ecuador

(telecommunications sector, 30 employees) - Supervised installations and run acceptance test protocols with clients.- Developed engineering studies and frequency planning for PDH and SDH microwave hops.- Managed and distributed human and material resources among different projects.- Reviewed and controlled general expenses of employees.- Managed.

Quito, Pichincha, Ecuador

(hardware store, 30 employees)- Run reception, sale, billing, and collection of hardware products.- Provided product and pricing information to customers.- Handled product delivery from warehouse.- Informed to customers about order status and potential out of stock.- Created and sent quotes, bills, and sales orders.- Rearranged products shelf and kept.

Master En Comunicaciones Móviles, Telecommunications Engineering

Main Subjects: - Information Theory - Mobile systems - Advanced Topics in Wireless - Mobile Wireless Access - Radio Engineering - Channel.

Master In Visual Analytics And Big Data, Information Technologies

- Big data engineering - Relational and Non-Relational databases - Artificial Intelligence techniques - Interactive data visualization.

Project Management Diploma, Dirección De Proyectos

Electronics And Telecommunications Engineer, Telecommunications