Senior Site Manager
Current• Leadership & Operations: Oversee and coordinate all office service functions across multiple areas, including the copy center, mailroom, courier desk, catering, records management, reception, and facilities, managing a team of 13 staff members.• Recruitment & Team Development: Led full-cycle recruitment, including interviewing, hiring, onboarding, and training. Successfully recruited nine staff members, with six maintaining tenure of over a year. Fostered team growth through cross-training and defined professional development paths.• Operational Quality & Compliance: Enhanced service quality and compliance, contributing to a 92% score in the most recent audit and achieving SLA targets consistently.• Client Relationship Management: Delivered exceptional client support by addressing complaints with proactive action plans and resolutions. Present monthly reports and recommend improvement initiatives to key stakeholders, ensuring transparency and alignment.• Payroll Management & Vendor Coordination: Ensured accurate and timely payroll processing by overseeing and verifying timesheets, and facilitated resolution of pricing, billing, and invoicing issues through collaboration with vendors and relevant departments.• Scheduling & Efficiency: Maintained high-quality standards and met critical deadlines through effective job scheduling practices.Achievement: Recognized for exceptional performance with a nomination for Ricoh's "Site of the Year" award for FY23.
