Andrés Felipe Vargas Gärtner Email & Phone Number

Setubal, Portugal

Lisbon, Portugal

As an Advanced Resolutions Specialist, I oversee the most complex and high-stakes cases for a leading global short-term property rental platform, ensuring that all issues are resolved in a manner that aligns with company policies and enhances customer satisfaction. My role requires an in-depth understanding of international property rental regulations.

Lisbon, Portugal

In this role, I was responsible for managing disputes and customer complaints, and providing resolutions that adhered to strict quality standards. My primary focus was on conflict analysis and negotiation, ensuring that all parties reached an acceptable solution while maintaining high levels of customer satisfaction.- Conflict Resolution Expertise.

Lisbon, Portugal

As a Customer Support Consultant, I was the first point of contact for global clients, providing essential guidance on using the platform, making reservations, and account management. I ensured that customer needs were addressed promptly and effectively, contributing to customer loyalty and platform growth.- Exceptional Customer Service: Delivered top-tier.

Lisbon, Portugal

As an Airbnb Property Manager, I provide comprehensive management services for multiple properties across Portugal, Spain, and Colombia, ensuring optimised performance, profitability, and guest satisfaction. My role encompasses end-to-end property management, including strategic planning, revenue optimisation, and customer experience enhancement.- Revenue.

Quarteira, Faro, Portugal

Served as the primary point of contact for guests at a 4-star hotel, playing a crucial role in maintaining high service standards and ensuring guest satisfaction. Managed reservations, coordinated maintenance, and conducted nightly audits to maintain seamless operations. My work was instrumental in upholding the hotel's reputation for excellence..

Bogota, D.C., Capital District, Colombia

In my role as a Freelance Translator, I played an essential part in the strategic international expansion of multinational corporations by delivering high-quality, context-aware translations across Spanish, English, and Portuguese. I served as a key communication bridge, ensuring that crucial business initiatives were accurately conveyed and culturally.

Bogotá, Distrito Capital, Colombia

As a Content Moderator, I played a critical role in maintaining the integrity, safety, and reputation of one of the world's largest social media platforms, TikTok. My work ensured compliance with global policies, safeguarding millions of users and enhancing their overall experience on the platform. I specialised in identifying, analysing, and mitigating.

Bogotá D.C., Colombia

As Operations Manager, I spearheaded the creation and growth of a comprehensive logistics and support organisation for cyclists, delivering unmatched services across Colombia. This role required exceptional leadership, strategic vision, and the ability to form and manage complex alliances. I managed all facets of the business, from conceptualisation to.

Bogotá D.C., Colombia

I played a pivotal role in managing and auditing humanitarian projects funded by major international organisations, such as ICRC, USAID and ECRE. My contributions went beyond typical internship duties, demonstrating high levels of professional competence and intellectual capacity, which led to my involvement in missions with real impact on vulnerable.

Provincia De Santiago, Chile

As an Ad-Honorem Intern at the Embassy of Colombia in Chile, I was entrusted with responsibilities that showcased my professional maturity and ability to handle high-stakes tasks well beyond the typical role of an intern. I contributed significantly to strengthening diplomatic relations between Colombia and Chile, as well as supporting the Colombian.

Bogotá D.C., Colombia

- Assisted AT&T customers in California and Nevada with queries related to telephone, mobile, internet, and television services, resolving technical issues and improving customer satisfaction.- Provided remote technical support, troubleshooting issues and guiding customers through solutions to ensure minimal disruption to services.- Consistently exceeded.

Profesional En Relaciones Internacionales Y Estudios Políticos, Relaciones Internacionales Y Estudios Políticos

Activities and Societies: Ciclomontañista Seleccionado de UMNG, Locutor del programa 120 minutos en UMNG Radio

Planificación De Proyectos Y Programas (Ppp), Derecho Internacional Humanitario

Evaluación Y Análisis De La Vulnerabilidad, Humanitaria

El Mundo De La Cruz Roja Y De La Media Luna Roja (Worc), Derecho Internacional Humanitario

Diplomatura, Diplomado: Palestina Hoy, Implicaciones De Un Olvido - Promoción Ali Dawabsheh

Diplomado con una duración de 44 horas dictado en la Misión Diplomática del Estado de Palestina en Colombia entre el 15 de Marzo y el 19.

Curso Avançado Em Língua Portuguesa, Língua Portuguesa

Curso avanzado en el estudio de la lengua portugués con certificación CELPE BRAS Intermedário.

Bachiller Académico, Bachiller