*Identify and qualify trusted primary resources from national repositories related to artifacts in the State Department's Diplomatic Reception Rooms (DRR).*Turn primary source findings into "Educator Resources" that are used in the DRR's national education initiative which brings object-learning into classrooms and encourages civic engagement.*Copy-edit and update existing artifact citations and notes according to MLA and Chicago Manual Style guidelines.*Meet regularly with Senior DRR Education staff to plan and coordinate research activities and project scope as part of multi-million dollar endowment for collection preservation.

*Assist mobile device (iOS, WatchOS) and desktop (macOS) customers with complex issue resolution via telephone*Maintain metrics that exceed department goals in Customer Satisfaction (90%), Issue Resolution (90%), and Average Handle Time (16:00 minutes)

Production of Social Media and Newsletters for Construction Industry Clients. Current clients include AGC of Indiana, Indiana Construction Careers Association, and the Design Build Institute of America

*Collection, preparation, and production of copy for the Journal, including proofreading, checking the accuracy of scholarship, copyediting, corresponding with authors, assisting editors with finding and preparing illustrations, and editing according to Chicago Manual of Style and JAH guidelines.*Management, coordination, and posting of content to the JAH blog Process; produced quarterly podcast to accompany the release of Journal publication. (https://jah.oah.org/podcast)*Social media duties include content creation for all social channels, analytics reporting, SEO; Authored and implemented JAH social media policy

Provide live tutoring assistance online through chat platform for students ranging from grades 3 through college in multiple subjects

Posting, editing and optimize content on www.cagc.org.Improve content readability by advising website content authors on best practices for content writing and organization.Improve SEO through regular audits, addition of metadata, tagging; assist with SEO monitoring using Google Analytics tools. Increase interest and visits to www.cagc.org by Integrating Social Media and video content & usage tutorials into web pages.Present & train on use of www.cagc.org website and other online networks to members when possible or requested at meetings/events.Capture photos/video on-site when possible or requested at CAGC meetings/events, edit, process and post new photos/video on web and social media. Create graphics for use on web, social media for Carolinas AGC. Social Media: Build existing online communities through outreach (using all methods, print materials, presentations, emails, etc).Update existing channels with engaging and valuable content.Conduct ongoing market research on emerging Social Media channels Assist staff with best practices and creative ideas for their channels.Collaborates with Foundation, Meetings/Events, Advocacy and Membership staff to create social media editorial calendars and stay on message.Mobile apps:Assist Director of Online Operations through research, planning, design and implementation of event and association apps.Foundation - Online & In-person involvement:Build a relationship with the AGC Student Chapter and get involved in chapter meetings and events.Provide technical services and facilitation of Webinars for Education & Training department.Work with Young Leaders staff team to provide online content and services- providing regular online content, discussion, and coordination and delivery of guest writers and video messages.