With a strong foundation in both leadership and technical roles, I have demonstrated exceptional capabilities across various positions. As an Amazon Area Manager, I managed teams of over 100 associates, ensuring smooth operations through balanced labor allocation and efficient shift management. I oversaw multiple parallel operations at Southern California's largest site, each with unique staffing and performance goals. Additional responsibilities included conducting performance reviews, setting goals, providing coaching feedback, and leading interviews for prospective team members. A significant achievement was my collaboration on the Ship-with-Amazon initiative, which set benchmarks for future sites and generated approximately $350,000 in new revenue.In addition to my management role, I served as an HR proxy during overnight shifts, ensuring associate support and maintaining seamless HR functions. I also trained, developed, and coached associates on standard operating procedures, emphasizing quality execution to fulfill customer promises.My technical expertise was further demonstrated in roles as an IT Analyst and System Admin Support. I provided technical support, documented IT inventory systems, and collaborated with third-party contractors and website development teams. I gathered and documented user requirements for new systems and enhancements, prepared detailed system specifications, and created technical documentation, user manuals, and online help resources. My leadership skills were highlighted by independently coordinating third-party contractors, providing precise guidance to multiple website development teams, and conducting rigorous testing of upcoming software solutions through these teams.As an MBA graduate, I honed my ability to combine strong analytical, technical, and leadership skills to drive operational excellence and support organizational growth.
Listed skills include Digital Communication, Lifeguarding, Social Media Marketing, Technical Support, and 25 others.