Andre Munoz Email & Phone Number

United States

Managed 100+ associate teams, ensuring smooth operations and productivity. Create balanced labor allocation for efficient shifts.Oversaw and successfully directed multiple parallel operations at the largest site in Southern California [Sort 0, Cycle 0, SSD, SWA] each with independent staffing, operational, and performance goals and barriers. Conducted regular performance reviews, set goals, provided coaching feedback, and led interviews for future team members.Collaborated with the creation of SWA (Ship-with-Amazon), setting the benchmarks for future sites and creating a new revenue line of about $350,000 profit for the site.Planned and executed based on established 24/7 operational schedules, considering order demand and business forecasts successfully dispatching freight of 70,000 - 200,000 packages being processed per day.Analyze Cost & benefit metrics to identify production bottlenecks on site, reoccurring quality standards defects, and address operational issues with suggested maintenance action solutions.Evaluated operational data, developed targeted improvements, and implemented change to improve rates and reach multiple KPIs goals, including On-Time Delivery & Stow WIP.Creation of documents utilized in updating and enhancing standard practices for improved efficiency Supported all safety programs and OSHA compliance, partnering with WHS to create safety initiatives and put them into place.Partner with PXT (HR) to be the HR proxy for all associates during the overnight shift window where PXT is not scheduled to ensure all associates can be supported.Train, develop, and coach all associates in areas of SOP focusing on quality execution of tasks to ensure customer promise is met.

California, United States

● Conduct interviews to collect and verify 2020 Census questionnaire data and submit detailed records of responses to the Bureau.● Responsible for verifying household addresses and correcting/flagging any discrepancies encounter within existing data sets.● Thrive in an autonomous working environment that allows for high levels of freedom.

Greater Los Angeles Area

● Identify and analyzed inefficiencies/roadblocks and recommended actions to improve the Company's internal marketing request process.●Conduit of communication between departments to help ensure coordination and unity within the brand voice●Managed ongoing marketing ads/campaigns, ensuring that content is planned, placed, and updated to meet strict deadlines●Assisted in the development of ad-hoc KPI reporting and marketing analytics for both C-Suite and Department leads

Greater Los Angeles Area

● Assisted in the installation, configuration, maintenance, and troubleshooting of information technology devices.● Trained team members and users in the use of new user screens, procedural on-line job instructions and other office systems.● Processing expense reports, updating contact information, and ordering supplies

Greater Los Angeles Area

● Was able to build and maintain relations with potential and current members.● Maintain open communication with team members and served as a resource for other team members.● Able to stay calm in stressful or emergent situations; communicate sound decisions while under pressure.● Employed a variety of different techniques to help the guest of varying ages, skills, and physical ability overcome difficulties.

Master Of Business Administration - Mba, Marketing & Analytics, 3.9

Bachelor Of Arts - Ba, Communication And Media Studies, 3.79

Activities and Societies: Creation of Club Ballroom Dancing Teaching AssistantMinor: Digital Communication and Information Studies

Associate Of Arts - Aa, Communication And Media Studies