André Toste Email & Phone Number

Porto, Portugal

- Web/Digital analytics- Google Tag Manager- UA/GA4- Looker Studio- Power BI- Excel- Web Tracking- Python- SQL- Java Script- Google Cloud Platform- Azure Databricks

Data analysis and entry of PC/network hardware, software specifications to database forms. Research, write, gather and organize information in order to link matching products. Work with RP team members to find the best product matches and ways of presenting them in the client database. Ensure that the quality of the data researched and used is in line with the company standard. Defining priorities based on the customer's requests and the available product information. Working with the RP-team on maintaining existing rules and creating new ones.

Responsible for the operational management of the E2E deal lifecycle across all deal types with an additional focus on process streamlining. Worked in close partnership with Sales Operations Managers and Partners. (Remote Position)

London, England, United Kingdom

Communicate with customers through Zendesk to resolve issues related to faulty/damaged items as well as refunds. Working closely with the courier for order tracking and immediate problem solving, using Salesforce. (Remote Position)

Porto, Portugal

Key responsibilities included:• Handling and resolve client complaints.• Responsible for speaking with clients through emails, phone calls and live chats• Providing information to clients with regards to the firm’s services and products• Provide technical support to customers.• Social media plans• Create campaigns in social media accounts• Work closely with ecommerce team to ensure digital marketing channels are reflective of trading needs• Reporting with Google Analytics• General admin tasks, as invoicing and weekly reportsMain achievements:• Increased the company's database and number of followers on social media by approximately 40%• Improved the customer response process by suggesting improvements to decrease the time consumed throughout the process.

Porto, Portugal

Key responsibilities included:• Responsible for managing client communications• Manage the housekeeping and laundry team• Responsible for social media management campaigns• Responsible for the pricing strategy, according to the seasons, events in the city and during the week and weekend• Managing and coordination customer journey from booking to check out• Provide weekly status to the senior team• Responsible for check in and check out• Manage customer´s reviews in all social media platformMain achievements:• Created the company profile on the platforms: Booking.com and Airbnb.com• Created all the company´s social media• Improved customer response time across all platforms • Defined pricing strategy on Booking and Airbnb platforms

Data Science & Business Analytics

1. Data Science Fundamentals 2. Databases Fundamental 3. Big Data Technologies 4. Business Analytics 5. Analyzing & Visualizing Data 6..

Master, Tourism And Business Development

Thesis: Smart Cities - Low-density territories How can low population density territories become smart tourist destinations? The case.

Bsc, Tourism

Tourism | Management | Marketing

Licenciatura Em Marketing