Creative innovator, IT specialist, and electrical engineer seeking advancement. Proven capability to engineer a better world by solving problems and advancing technology. • Responsible for imaging approximately 300 machines weekly. •. Provided direct support to users across the organization Pioneer and strategized to my team tasks were demanded &Optimized tasks given while completing other technical tasks. •. Provide remediation and identify, troubleshoot, and resolve hardware, software,e and network-related problems experienced by end users in a multi-site network. •. Ensure the integrity and security of the company's systems, including backups, and create, deactivate, and resolve hardware, software, and network-related user accounts via Active Directory.•. Hands-on experience in troubleshooting, programming, and analyzing cross-functional hardware and software solutions.• Excellent problem-solving and technical engineering skills for project resolutions.• Ensures successful collaboration with cross-functional teams to achieve product evaluation, validation, and qualification results. •. Utilize the cloud platform streamlines to stay updated and resolve or escalate incidents, requests, or problems promptly based on company workload through the ServiceNow cloud-based platform. •. Monitors and supervises employees to achieve goals contributing to the organization's growth.