Andrew Abundo Email & Phone Number

Saint John, Nb, Ca

New Brunswick, Canada

Canada

Popeyes Team Member

Makati, National Capital Region, Philippines

• Part of the security team to ensure Cyber security protection of Caspo Inc. and its business partners. Which has at least 2,000 desktop and laptop devices, 300 Windows and 150 Linux servers and 400 Network devices.• Security Operations Center (SOC) Activities:o Leverage SIEM, email protection, anti-virus alerts, and network traffic for anomalies and threat hunting.o Incident Responder for Cybersecurity threats.o Identification and searching for indicators of compromise.o Perform dynamic malware analysis and high-level reverse engineering.o Analyze and decode SPAM emails and enhance email protection measures.o Develop playbooks for various cybersecurity threats.o Collaborate with IT teams to ensure system security and updates.o Conduct weekly vulnerability scans and coordinate remediation efforts.o Verify Data Loss Prevention (DLP) alerts for unauthorized data transfers.o Evaluate new solutions and perform risk analysis before implementation. o Testing and Assessment of latest cybersecurity solutions that will fit environment.o Troubleshoots any Cybersecurity Security related issues.• Administration Activitieso Managing, configuration, fine tuning, auditing and Administration of Anti-Virus, Application Control, Privileged Access Management, Password Manager, DLP, VPN, Vulnerability Assessment, Multifactor Authentication tokens and Independent AD.o Maintaining up datedness status of the systems up to 80-90%.o Ensuring Identity Access Management is implemented and 100% compliance among users.o Updating, Upgrading and patching of security systems to ensure that current vulnerabilities are 100% remediated.o Ensuring proper policies, configurations are followed through all user accounts, Systems configurations and up datedness of all systems.o Coordinate with Vendors for any Cybersecurity related activities. (Acquiring new solutions, POC etc.)

Makati, National Capital Region, Philippines

• Part of the Security Team which served as a Symantec vendor and outsourced escalations of clients IT administrators for Cyber security Issues, performs routine system check, audit and pre-sales engineering activities.o Incident Response for the client’s Cybersecurity Threats.o Creates Technical Design for Symantec solutions to fit clients to improve cybersecurityo Implementation of Symantec solutions (Set-up, Installing and Initial Configuration of Symantec security solutions (Anti-Virus, Anti-Spam, CMS, etc.) o Configuration, Fine tuning, policy audit and Systems health checks on client’s security solutions.o Unsure that the client’s Security Solutions are 90%-100% up to date in patches. o Provides trainings and transfer of knowledge to clients System Administrators.o System Administrator (Managing, configuration, fine tuning, audit) to the company’s Security Solutions.

Taguig, National Capital Region, Philippines

- Taking inbound calls from business user’s clients and local IT helping with the following:- Analysing problems with non-functioning software applications to identify problem area(s) and recommend solutions to customer technical queries.- Maintains log of problems so that recurring problems can be reported to product development.- Works with networks team and client IT when alerts are alarming on client’s side. - Checks daily attendance to ensure proper desk coverage.- Tracks in coming tickets for each team member to have equal distribution of work load.- Tracks attendance rating, absenteeism rating and over breaks and lunches.

Makati, National Capital Region, Philippines

- Providing level 2 support for representatives on the production area.- Senior Officer in Charge takes control of the team when immediate supervisor is not around.- Takes participation of the last stage of screening for the new hires.- Taking responsibilities of immediate supervisor and to give assistance to agent assigned.- Assist Team leaders in managing agent’s scores.

Makati, National Capital Region, Philippines

- Receiving inbound calls from home user clients and helping with basic Troubleshooting and Technical assistance about the product.

Cybersecurity

Bachelor'S Degree, Information Technology