Started as IT Finance Administrator and was promoted to Senior IT Finance Administrator with Line Manager responsibility.Managing the IT Finance Analyst motivating, giving clear direction of what is expected from them and completing all performance management activities such as 121 reviews. Fostering a culture of continuous improvement in the team.Raising of Purchase Orders as and when required, including urgent requests and those of high value. Following the P2P Process and adhering to controls. Goods Receipting of Purchase Orders as and when required, following P2P Process, and adhering to controls by obtaining relevant approvals. Dealing with emails in the #IT PO Requests and #IT Receipting inboxes in a prompt manner and resolving issues or queriesCalculating monthly accruals including preparation of accrual journals for Management Accounts.Providing Business Partners with financial analysisAttending Finance meetings monthly to discuss current financial position in IT and call out any risks to the budget or opportunitiesLooking at budgets and challenging overspends / calling out risks or opportunitiesHelping Finance Business Partners with queries around month end accruals Adhering to the Prompt Payment Code by ensuring invoice queries and goods receipts are dealt with in a timely manner.The closing down all POs no longer required ensuring that over-receipts are returned on each line of the PO to ensure good housekeeping and improve reporting for the Finance Business Partners

• Sole person responsible for looking after the Gloucester Plumbing Dispatch board ensuring all jobs are correctly dispatched to engineers throughout the day depending on geographical location and other variables.• Dealing with customer queries and answering calls for other departments – high call volume.• Closing down all jobs appropriately and if necessary carrying jobs over for various reasons making sure parts are ordered, customers are kept informed of estimated delivery dates and return visits etc. – updating notes on system.• Looking after all mains water leak repair works from beginning to end – making sure all jobs are validated and quoted for and once approval has been given contacting the customer to book the work in using diary system.• Dealing with Engineers on a daily basis and providing them with administrative support i.e. processing their paperwork (time acceptance, cash receipts, customer checklists etc.) • Ensuring all holiday requests are dealt with and on-call rotas are updated. • Carrying out Inductions for new starters, giving each employee overview of company, ensuring training and documentation is completed. Arranging for ID Badges to be obtained etc. • Being able to work under pressure, make decisions and organise and prioritise workload.

• Working as part of a small team on a Secure Courier Desk to ensure all data was sent safely, securely and within set Service Level Agreement’s only using specialised couriers and adhering to very strict procedures set out by HMRC (Her Majesty’s Revenue & Customs)• Sole person responsible for co-ordinating and overseeing the destruction of media such as CD’s; DVD’s; Back-up tapes; Cassettes; Floppy Disks etc., some of which were strictly confidential.• Checking in media to the Secure Media Disposal room and ensuring that there were no non-conformities (i.e. that the media type and quantity matches what was on the system). Ensuring media was stored in the correct manner and in line with HMRC working procedures.• Processing transports from begin to end; ensuring correct courier was used depending on price and other factors and contacting both package holder and recipient for confirmation of their availability; ensuring that only authorised personnel sign for packages and completing necessary paperwork.• Raising any potential security incidents to management and investigating the reasons.• Training new members of the team and keeping training plans to assess progress and any further training needs going forward.• Creating and updating work instructions that are approved and stored on the portal for use by other team members and for audit purposes.