In my current role, I lead a team in developing and executing a 3-year ESG and DEI roadmap aligned with company objectives and Blackstone standards. Together, we implement various initiatives, such as expanding resident-facing programs and services to reduce environmental impact and improve financial health. Utilizing employee engagement survey data, our team guides priorities and improvements, including expanding the mentorship program to 125 participants in 2024 and introducing environmental initiatives like office composting and annual waste audits.We measure the effectiveness of these initiatives using quantitative data and qualitative feedback. Through enhanced surveys and evolved methodologies, we have improved employee engagement, achieving a 20% increase in response rate and a 31% increase in overall favorability in 2023.Our team has developed and maintained ERG charters and refined ERG plans and governance, engaging with Blackstone DEI/ESG as subject matter experts to lead DEI strategy discussions with other portfolio companies. Presenting data-driven findings to leaders, we measure impact and identify improvement areas through data tracking and feedback, enhancing employee satisfaction.We advise senior leaders on company culture, employee experience, and DEI issues and provide detailed employee engagement survey analyses and recommendations by department. We also develop and implement DEI and ESG training programs with L&D, offering diverse learning opportunities such as workshops, Lunch and Learns, and online courses.Empowering team members through professional growth opportunities, specialized credentials, and cross-functional projects, our team acts as thought leaders in DEI and ESG initiatives within the Blackstone ecosystem, collaborating with other departments to integrate DEI/ESG practices into company operations.

Successfully established Employee Resource Groups, driving over 40% employee participation and managing ERG leaders to enhance programs and boost engagement. Through engagement survey focus groups and cross-department collaboration, I identified and implemented high-impact organizational improvements, including establishing a Learning & Development team, developing a hybrid work model, and introducing inclusive employee benefits.I facilitated Lunch & Learn sessions, enhanced mental health support through ERG-led sessions, and ensured budget adherence and responsible resource use. I launched initiatives to improve company culture, created recognition programs, and developed communication channels to maintain community during the pandemic. I influenced organizational culture to align with company values by implementing transparency-driven initiatives based on survey feedback.Additionally, I managed teams across multiple offices and oversaw project management for office build-outs, collaborating with designers, architects, and vendors.

Managed office teams across the Chicago corporate headquarters and Plano satellite offices, ensuring seamless day-to-day operations. Orchestrated the build-out and relocation of office space for 400+ employees, improving workplace functionality. Led project management for the Plano office expansion, working closely with designers, architects, and vendors to deliver the project on time. Spearheaded company-wide cultural events, such as the first Pride Party and celebrations for National Coming Out Day, Black History Month, and Hispanic Heritage Month, contributing to a more inclusive workplace. Provided budget oversight for major projects, ensuring fiscally responsible decisions aligned with business and economic conditions.

Served as the primary liaison between Home Partners of America and residents purchasing their homes, ensuring clear and effective communication throughout the process. Managed the entire home purchase process, from initial correspondence to drafting purchase contracts and disclosures, streamlining transactions and improving efficiency. Coordinated with title companies to facilitate smooth and timely closings, enhancing overall customer satisfaction.

I spearheaded the launch of a successful restaurant in the North Halsted area, maintaining an impressive average of 4-star Yelp reviews and 4.9-star Facebook reviews. I directed full front-of-house operations, meticulously overseeing the design and execution of comprehensive materials, including floor maps, opening and closing procedures, and daily cleaning assignments for the bar and servers.I managed FOH scheduling, collaborating seamlessly with the BOH team to align with labor budgets and operational demands, ensuring optimal staffing levels for exceptional guest experiences. Demonstrating expertise in shift management, I conducted thorough P&L analysis, oversaw secure money handling, facilitated equitable tip distribution, implemented robust security protocols, and ensured unwavering guest satisfaction.Additionally, I led the development and implementation of Happy Hour Specials and Daily Specials, contributing to enhanced customer engagement and revenue growth.

As a pivotal liaison between international insurance providers and clients, I managed emergency medical cases with empathy and efficiency. I handled urgent medical and travel situations for global travelers, collaborating seamlessly with hospitals and medical teams to ensure optimal patient care. I coordinated intricate travel arrangements for patients requiring repatriation or curtailment, earning commendations for my dedicated customer service and support.

I instructed two sections of an acting course, each with 16 non-major students, managing all aspects of syllabus creation, testing, grading, class management, and instruction. I dedicated approximately 20 weekly hours to teaching, office hours, and thorough preparation, providing consistent guidance to undergraduate students in class, rehearsals, and daily activities. In addition to teaching, I managed an extensive academic workload spanning multiple advanced subjects.Simultaneously, I performed in a theatrical production, rehearsing nightly for 10 weeks. Despite a demanding schedule, I achieved a perfect 4.0 GPA for the semester and received commendable student reviews, highlighting my dedication and instructional effectiveness.

At the flagship US Elephant & Castle establishment, I led a diverse team of 35 front-of-house and 20 back-of-house staff, generating $4 million in annual revenue. I managed recruitment, interview, and hiring processes and strategically scheduled new employees for optimal coverage. I also orchestrated banquets, large events, and private parties, ensuring seamless execution and exceptional guest experiences.I effectively managed inventory and procurement to maintain operational efficiency. My responsibilities included overseeing shift management, employee break scheduling, task delegation, and resolving employee issues. I provided hands-on support in the kitchen, at tables, and behind the bar.I executed opening and closing procedures, including paperwork, profit and loss analysis, inventory management, invoicing, security protocols, and bank deposits. I handled batch processing of credit card transactions and addressed inquiries from diverse stakeholders. I also assisted in successfully opening a new store in Washington, DC, conducting training for 40 Front of House employees over ten days. I contributed to the establishment's growth through adept operations management and fostering a culture of service excellence.