Based in Indianapolis I support Monfort team accounts in Northern Illinois and Wisconsin, and directly service over 800 accounts in Southwestern Ohio, Indiana, and Kentucky. Outsourcing professional reps is the way for Manufacturers to field a higher quantity and quality of salespeople, while providing a more rounded experience to our customers. The main goal of Monfort Electronics Marketing as your representative is to become a valued resource for our clients and bring tangible value to our Manufacturer relationships.

Excited to start down a new career path with a great team!

Worked out of the Central Production Office, now Installation Support Team building. I lead a team of 3 supervisors and 43 project coordinators tasked with the project management and completion of bathroom, kitchen, and exterior remodels covering over 600 Lowe’s retail stores located throughout the North Division.Helped develop and shape process and procedures utilized by the Interiors and Countertops teams.Decision maker in resolving complex customer service issues including those that involved financial compensation as well as cases that required a referral to Lowe’s legal team.Was heavily involved in the interviewing and hiring decisions of over 700 employees to bring the office up to initial staffing levels.Helped coach, mentor, and develop frontline associates and supervisors.Headed up focus group initiatives which provisioned our frontline coordinators the opportunity to identify and talk through areas of improvement that leadership, then utilized that feedback to develop best practices and new procedures.

As a secret shopper I delivered valuable BI to multiple industries on quality control and service evaluation.Contract sales prospecting and lead generation via cold calling across multiple states and industries. This included creating my own scripts and keeping detailed call logs.Utilized my creativity and layout talents to design advanced PowerPoint decks, which boosted the effective presentation of complex data.Assisted with an inventory management project by creating a spreadsheet outlining current quantities, and working with the warehouse team to get an accurate count and detailed descriptions of the current status of all items.

Managed the operations, sales and marketing outreach, and P&L of a multi-million dollar franchise. I interviewed, hired, trained and mentored a team of 14 full-time direct reports, recognizing and promoting talent and drive.Produced amazing client experiences by utilizing all of my available resources: teams of full-time employees and freelancers in crews of 25+, and strong partnerships with vendors. Ran the Encore Sales and Marketing process to partner with our hotel partners, and working closely with Encore Global Sales Offices.Was a Subject Matter Expert on new software rollouts; utilizing my experience to ensure these programs could accomplish all necessary tasks and perform to field expectations.

As Director of Event Technology I oversaw the day-to-day operations, sales and marketing, and P&L of this beautiful historic location.Seeing my direct reports move up in their careers is the most rewarding part of my job. I saw my direct report quickly promoted numerous times, eventually taking my position at this hotel when I moved to Chicago. I also interviewed, hired, trained and mentored his replacement, putting her in a Vivien SME position as soon as I could.I helped to establish Encore's partnership with new hotel partners and openings delivering key presentations to upper management and handling remote sales support as we readied our kick offs. I was on the new eOS (Event Operating System) development team as a Subject Matter Expert, assisting the programmers achieve the functionality that we will require. I also assisted the training team to ensure a smooth company-wide rollout.I continued to work with Encore's Vivien initiative: creating base 3-D CAD models for locations across the country, and training new Subject Matter Experts.

Oversaw revenue generation and profitability maximization by building a loyal customer base. I kept track of the industry and created SOPs to ethically maintain our pricing integrity and standards.Spearheaded the annual sales & marketing plan, working with with my operations team and corporate leadership, to strategically improve all areas of our business.Trained support staff in sales and customer service skills, and mentored off-site up-and-coming Encore sales representatives to prepare them for their next career step.Collaborated on yearly budgets and was solely responsible for monthly forecasting updates.Ran the Encore Sales and Marketing process to partner with our hotel partners, and working closely with the Marriott Regional and Encore Global Sales Offices.As a program-based Subject Matter Expert I volunteered for a lead position in creating training documents and videos for national coworkers.

Managed the operations, sales and marketing outreach, and P&L of multi-million dollar franchises. Worked closely with local IATSE unions for labor scheduling and payroll, creating strong relationships that paid off during negotiations.Developed of a staff of up to 8 direct reports, many of whom have moved up in the organization. I also participated in the successful mentoring of management candidates through PSAV's ADP program.Produced outstanding client experiences by utilizing all of my available resources: teams of full-time employees, freelancers, and Union workers in crews of 20+, and strong partnerships with vendors.Participated in, and headed up numerous special company task forces, including region wide software rollouts.Successfully marketed all PSAV sales materials and processes to completely acculturate with our hotel partners’ unique brand positioning to put out a seamless package to our clients.

Doubled the top line revenues over the course of two years by creating and executing a new sales and marketing process.Increased customer service scores (JD Power & Maritz) by 10% within one year, earning the PSAV Best Customer Satisfaction Award for the Chicago area.Successfully marketed all PSAV sales materials and processes to completely acculturate with the Park Hyatt's unique brand positioning.Also during this time I was PSAV's regional rollout coordinator for their new billing and administrative software, overseeing and assisting over 20 locations.

Oversaw daily floor operations including scheduling and equipment procurement.Managed various sales groups and participated in the training/development of the operations team, many of whom have since moved up in the organization.Took quality control to a new level and made many procedural improvements. Ensured setups were done according to company standards and that all storerooms were neat and orderly. I visited this property in 2012 and noted that most of my storeroom organization was still in place!

Based out of a home property I quickly became a resource for audio production, recording, and higher-end events in Chicagoland. Filled in for managers on vacation.Participated in sales roles at multiple locations: my customer service background and operational knowledge enabled me to sell the right solution no matter where I was.

Worked 20+ hours per week while also working part-time at Media Services, and attending school full-time.Responsible for daily bank deposits and general building upkeep.Mail metering and inter-company delivery. Also assisted on large mailings. Shipping and receiving assistant.

My entrance into the Technology and Audio Visual field and another great experience in a family-vibe environment. I was trusted with the autonomy to make things happen and service our internal customers to a high degree.Supervised and taught other employees how to use technology equipment.Expanded digital recording capabilities by 80% by suggesting well-researched products.Independently studied recording techniques, thereby improving production quality.

Great first job in high school! Made me appreciate companies with a family-vibe and a focus on relationships.Worked all jobs in a neighborhood grocery/deli/butcher shop. Was quickly trusted to close and open, and also work some shifts alone. Ran bank deposits and grocery deliveries. Getting to know our regulars and memorizing names and faces of customers and their grandchildren who could charge to their account was a great entrance to Customer Service.