I am a seasoned professional with extensive experience in level 1 and 2 technical support, specializing in software and hardware installation and configuration, as well as troubleshooting critical issues for both internal and external clients. Currently, I serve as the Systems Manager at Marmi ST Angelo, where I manage the company's technology infrastructure, lead process improvement implementations, develop web applications, and dynamically optimize operations.Previously, I led the development and implementation area at Conecta MX, optimizing processes and maximizing the efficiency of technological solutions. My career includes managing web projects and developing internal systems for fintech companies, implementing efficient data management, server administration, and process automation solutions.I specialize in identifying strategic improvement opportunities that contribute to business growth, with a strong commitment to innovation and operational excellence. I continuously stay updated to deliver technology solutions that drive success for businesses and their teams.