Andrew Appleton Email & Phone Number

Cambridge, On, Ca

As a Global IT Service Delivery Manager, I oversee the efficient and effective delivery of IT services across multiple locations and regions. My primary responsibilities include:Service Management: Developing and implementing service management strategies to ensure that IT services meet the needs of the organization and its stakeholders.Process Improvement: Continuously evaluating and improving IT service delivery processes to enhance efficiency, reduce costs, and increase customer satisfaction.Team Leadership: Leading and motivating cross-functional teams, including IT support staff, engineers, and project managers, to achieve service delivery objectives and meet performance targets.Risk Management: Identifying potential risks to IT service delivery and implementing measures to mitigate these risks, ensuring business continuity and resilience.Stakeholder Communication: Engaging with key stakeholders, including senior management and department heads, to provide regular updates on service delivery performance and address any concerns or issues.Budget Management: Developing and managing the IT service delivery budget, ensuring that resources are allocated effectively to support the delivery of support services.Overall, my role as a Global IT Service Delivery Manager is crucial in ensuring that IT support services are delivered efficiently, reliably, and in alignment with the strategic objectives of the organization on a global scale.

Guelph, Ontario, Canada

I manage the operational and functional IT support teams for the Americas region. In addition to this, I am the lead for IT project rollouts in the region, budget control, onboarding, IT vendor & contract management, and team development. I provide concise reporting on all things IT to the Director of Finance and the global IT director.

Guelph

I manage the ICT operational support team and the application projects team for the Canadian region.

The Netherlands / Guelph Ontario

ICT business analystSome of my key tasks and skills are:Consulting with Departments on functional improvementsBuilding team sites, internal sites, externals sites, and general sitesAssist in the design of the templates and lay out of the siteGovernance Planning and SecurityData MigrationNintex Form CreationContent TypesDocument SetsWork Flows for SharePointAnalyzing functional requirements in the businessBusiness process improvementTraining and AdoptionInternal and External sites and workspacesWriting business casesUse StoriesProject Initiation DocumentsDiscovering Primary Business ObjectivesProcess ModelingStake Holder MeetingsSupport Techincal ImplementationsAssess Value Created by the SolutionElicitationEnterprise AnalysisSolution Assessment and Validation

Oshawa / Ayr

Main contact for client relations.Handled Non Disclosure AgreementsEstimating for budgets in the range of 5-15 MIllionShare PointSAPQuote preperation and deliveryBusiness developmentMain contact for Sharepoint on the Sales side of itAttend Conferences and Trade ShowsParticipate in negotiations for contract finalizationHandled Maintenance requestsBusiness DevelopmentHelped organize crews and equipment to siteSite walks

Oshawa

Sales Assistant:Took the lead role for Marketing in north AmericaAsissted in EstimatingSite walksQuote preperation Maintaining SharepointCreating Magazine Ads for market exposureOrganizing Trade show Logistics

Oshawa

Assisting the Project Manager in duties such as:InvoicingProcurementTime SheetsStoring DataCreating office books

Information Systems Management

Information systems management examines how this technology can be used effectively in an ever-changing business context. Courses focus.

Certificate, Project Management, 85

High Speed Project Management- 24 hours of training completed

Manufacturing Engineering

Activities and Societies: Interpreting Blue Prints and design.

Business Degree, Marketing And Sales