Experienced functional business analyst and quality assurance tester with a background in retail, wholesale and FMCG. Having spent 20 years at store level within retail I have transitioned over the last 18 years to systems and business analysis, helping corporate clients with operational processes, point of sale and store back and head office functionality. Excellent relationship builder with the ability to manage time and resources as efficiently as possible.Fluent in project management methodologies (Scrum / Agile / Waterfall / Jira / Confluence / Scope & product backlog), SWOT analysis, MS Visio / project boards.