Andrew Atongo Email & Phone Number

Hartford, CT, US

San Francisco, CA, US

• Managed the launch operations and product troubleshooting for Geissler Caper Carts in 7 locations, ensuring successful pilot programs.
• Oversee onsite brand ambassador training, promotion, and troubleshooting to optimize cart performance before launch dates.
• Collaborate with Caper’s operations, product, and business teams to test and troubleshoot the Cart application for enduring performance.

Crowley, Texas, US

• Forecasted and managed client profitability through vendor pricing negotiation, resulting in cost savings and improved client satisfaction.
• Led a team of 3-5 members, providing training and coaching on client relations and customer service.
• Maintained key performance indicators and service level agreements, ensuring high-quality service delivery.
• Proactively liaised with vendors to resolve service delivery issues and ensure client satisfaction.

Crowley, Texas, US

• Managed high volume of calls and emails with Facilities Maintenance customers nationwide, ensuring service solutions were within budget.
• Analyzed vendor information to determine suitability and managed customer relationships for accurate and timely work completion.
• Input necessary data into computer system for tracking vendor responses and contributed to team goals set by Manager.

Scottsdale, Arizona, US

• Acted as the primary liaison between customer headquarters and Vixxo, ensuring customer needs were met and service level agreements achieved.
• Negotiated pricing and costs with a focus on cost reduction for customers.
• Provided guidance to Level 1 and Level 2 employees, handling escalation calls when necessary.

Scottsdale, Arizona, US

• Verified customer requirements and approved changes to ensure exceptional service delivery.
• Reviewed key metrics to identify areas of focus and mentored new hire trainees.
• Managed complex client issues requiring thorough SOP knowledge at Vixxo in Hartford, Connecticut.

Scottsdale, Arizona, US

• Received and responded to service request and proactively manage preventive maintenance ( email, fax, fusion, phone) document all interactions with customers and service providers
• Establish and cultivate appropriate communications to customer regarding the status of services, time estimations and cost.
• Connected with customers and built appropriate rapport to understand needs, expectations, and requirements in order to achieve customer goals service level agreements
• Worked directly with facility specialists, field supervisors, and operations manager for problem resolution.

• Served as a customer service representative to parents and school districts with transportation needs.
• Processed transportation change requests and complaints from parents and schools.
• Work as a liaison between parents, schools and transportation providers.
• Resolved logistical issues to ensure safe and timely transportation.
• Maintained records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports

Bachelor'S Degree, Business Administration And Management, General

Diploma, General Studies