Created new and amended ‘fiber-to-the-home’ access agreement contracts for bulk and retail residential properties in Manhattan, Queens, Brooklyn, and the Bronx. Coordinated branding and sales opportunities for service upgrades up to 1.2GIG. Negotiated and executed digital service amendments with an over 95% success rate. Represent company on escalated contractual issues including rights of way, market service agreements and customized products and services. Performed customer service and education both on and offsite. Used open-source data to research fiber network and generate new construction or overbuild opportunity based on ROI models. Worked with engineering team to create and implement fiber and coax pre-engineering surveys (ROI) to respond to requests for service from property managers, retail and sales reps, small business. Fulfill requests for certificates of insurance, market share and electrical usage reimbursement data and courtesy account maintenance. Drafted and executed contract agreements for right of way, corporate bulk, master and direct billed bulk and special products such as residential gym facilities and wi-fi to common areas. Provide mentorship for new employees.

Developed sales strategies for buildings unassigned to Sales Reps in Manhattan. Managed bulk to retail conversions. Managed network migrations and upgrades. Company liaison for building management and escalated issues. Managed team of customer account managers responsible for generating sales in buildings with low penetration. Managed project to secure access agreements in small Queens MDU’s. Managed team of sales contractors tasked with increasing penetration in Middle Village Queens. Generated over 300 sales in four months. Initiated co-promotion branding events with Transportation Alternatives, Pro-Shred, and Lower East Side Ecology Center. Created opportunities by initiating participation in street fairs and festivals.

Project Managed the installation phase of 1140-unit condominium in Brooklyn acquired from SMATV operator. Managed all installations and trouble calls, provisioning, customer billing, invoicing and contract fulfillment for project. Supported local market support in city-wide upgrade of network to all-digital and HD format. Conducted on-site sales and customer education events. Received customer billing inquiries at local call center. Managed 50-foot from network project; an initiative to identify serviceable addresses and secure contract agreements in areas on or near network. On-site Manager at payment center in Midtown Manhattan.

On-site sales manager for serviceable address in Brooklyn and Manhattan. Managed technicians and facilities at new construction project in Upper West of Manhattan. Provisioned orders and scheduled installations. Assisted with trouble calls and customer education.

Managed migrations of over 700 residential properties from analog and microwave to digital format. Conversions required coordination of all departments including Sales, Marketing, System Maintenance and Installation /Repair. Enlarged customer base by surveying existing network and located stranded assets previously built but pending activation. Generated return on investment analysis of new building opportunities submitted by customers through online portal.

Responsible for management and coordination of building handoff and release process between departments. The process included onsite building QC’s (Quality Check) by the project coordination staff, plant maintenance, and installation/repair. Managed contract fulfillment for all projects. Final phase of process was completed within a seven day timeframe from the completion of the construction phase to the release to installation /repair for primary installations in MDU’s (Multi-Dwelling Units) and single family homes.

Created, developed, managed procedures and strategies for primary installations, conducted sales and marketing for phone, cable and internet services. Managed in house and contract labor for installations in all new construction projects in Manhattan and Queens. Created and developed procedures for launch of building upgrades for analog to digital and microwave to digital services. New construction releases and installations were subject to TCO dates, move-in dates and sales office launches. Hired, trained and managed staff of project coordinators. Designed tracking system to force-load labor, managed price per install. Managed equipment deployment and work orders.