Responsible for 12 Samsung Experience Locations. Number 1 in A/R in North East for 2014. Leader amongst leaders. Director of motivation.

Responsible for execution of company core values to ensure every customer has a second to none experience in my store. Innovating everyday to stay ahead of the competition and educating employees and customers, to deliver lifestyle changes.

Be primary point-of-contact and supervisory presence in the technical service department of a major wireless carrier's retail location.Provide hands-on support and leadership to Wireless Customer Service Associates.Ensure service delivered by Associates meets and exceeds Client's needs and contractual obligations.Direct all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.Manage weekly staff schedules, meal breaks, and rest periods with precision.Mentor new technicians on RTS policies, practices, and processes.Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.Establish strong rapport and trust with customers.Program, troubleshoot and test cell phones and equipment.Instruct customers on proper use of cell phones and equipment.Accurately document customer interactions in multiple platforms.

Responsible for Hiring of brand ambassadors throughout the entire northeast of the country. Responsible for execution of local marketing of Windows Phones on the Verizon Network. Managed 6 Brand Ambassadors at any given time to make sure execution and the message of Windows Phones was delivered to the customers in retail locations.

Managed the overall top performing Mobile department for ten consecutive months. Was awarded several District Banners for performance. A contributing member on FY'09 Corporate Council, which helped with company wide planograms, product assortment, employee trainings, future sales techniques and budgeting. Created and administered several trainings for new employees and management refresher courses.Grand opened a new retail store with duties including interviewing, training, recruiting, and maintaining employees.Responsibilities include employee relations, conflict resolution, employee reviews and training and assisting in the growth of potential promotional employees.FY 09' Corporate Council Member and a member of Women in Leadership Council.

Most profitable in sales and marketing among the city in the first year of business. Successfully managed multiple marketing projects simultaneously, using effective time and priority management skills. Helped store gross profit in the first year of doing business. Maintained direct communication with over 99% of insurance company's to direct bill and extend contracts to maintain a high level of customer satisfaction. Set high standards for myself to grow with the business and continue forward on the corporate ladder.Negotiated, transacted, and procured a $500,000 contract with one of the largest Body shops in Central New York. Won contract displacing major competitor as primary provider for body shop customers.Grew store into most profitable in the first year of business in Upstate New York, with profits exceeded corporate goals by $15,000.Promoted from laborer into management position in two months of

Served as Sales associate for a $750,000 store to help increase sales and marketing strategies. Encouraged to help boost employee morale, maintain customer loyalty, and expand customer base, which resulted in increased profitability for three months. Promoted to Head Merchandiser of store within one month. Responsibility's included ensuring neatness, orderliness, and visual presence throughout the entire store. Updated prices and maintained signage on a daily basis to correspond with printed flyers and online website. Awarded top sales associate for two months.Opened and closed store, maintained sales records, and responsible for performing bank functions and nightly deposit. Consistently chosen by Store Manager to enhance store environment using seasonal and promotional themes.Helped reduced customer theft by implementing loss-prevention techniques.

Promoted the company motto, "The number one car care detail shop with exceptional customer service." Implemented operational changes to help drive profitability. Managed ten to thirty employees at any given time. Put into practice new employee/employer resolution tactics which contributed to the highest employee satisfaction in several months. Experienced at consulting with employees, to understand there needs, and recommended ideas and solutions for optimal customer satisfaction and quality.Scheduled employees in accordance to customer traffic and demand which resulted in exceeding daily productivity goals of 50-75 cars per hour.Reduced cost and implemented better techniques in the cleaning of the car to save over $500.00 a month in energy costs.Was number one Assistant Manager in 'Optional Service' sales three months in a row.