Information Technology professional with extensive experience in Business Intelligence, Analysis, Enterprise HRMS and Enterprise LM systems. Proven ability to act as a liaison between clients and developers. Experienced at Cognos report writing and administration.Software- IBM Cognos 8/10 (Report Studio, Query Studio, Cognos Workspace and Workspace Advanced)- Jaspersoft (iReport, JasperStudio, JasperServer 5.2/6.0/6/1)- Enterprise HRMS & LMS software- MS SQL Server 2000-2014, SSIS, SSRS, Oracle RDBMS- IIS 6 to 7.5 and VMware, JIRA, Saleforce, SplunkTechnical Skills- Developing custom reports on accelerated timetable meet client compliance needs.- Debugging browser, database, web application and SQL issues- Troubleshooting Data Warehouse issues and ETL failures.- Supporting cloud-based enterprises (SaaS), standard hosting model and on-premise customer environments.Support Skills- Trained new hires to become self-sufficient team members.- Maintained ownership of critical issues, drove cross-functional teams and set customer expectations until resolution.- Managed module backlog and team projects to improve productivity- Experienced with clients from multiple industries: petrochemical, pharmaceutical, central government, defense intelligence, aviation, financial services and food retail.

- Provide positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.- Inspect and care for fleet to ensure safety equipment is in working order.- Performed all responsibilities with a focus on the needs of customers and in accordance with the quality standards.

• Executed test cases and reported outcomes and issues with appropriate priority and severity• Worked with developers to validate code changes, fixes and verify solutions