Dsl Internet And Voip Tech.
CurrentIm a customer Tech agent. I answer calls for DSL and VOIP Services.I also work on off line projects ( Off Phones ) to help with other agents on the floor, work on our Built in WIKI for tech support, update it and build the pages for it. Also work on Escalation calls, re-work on tickets that need to be further looked at and escalate them to other needed.