Retrieve queries from Customer Service GroupAnalyze and research queries to ensure excellent customer service and client satisfactionQueries include data issues, product issues, and addressing client concernsIdentify production error trends and recommend solutions to guarantee quality dataAdditional responsibilities include collaboration with production groups to research, analyze, and edit stock market figures Participate in conference calls and meetings with clients

Exchange Data Maintenance GroupProcessed data intended for institutions to receive terms and conditions for securities trading on major exchanges and over-the-counter (OTC) venues in a timely mannerPursued numerous sources daily to assemble and validate information to create a composite record of each event. These events are tracked throughout the lifecycle of the corporate action, providing critical updates and amendments as they are announcedTrained new research specialists on the daily operations of gathering information and announcing corporate actions in detail for our clients

Borrowed and loaned securities for house accounts and stock loan departmentWorked directly with a desk of traders and learned trading skills including preparing and pitching ideas and strategies

Maintained the daily operations of running a retail establishment including customer service, time management, purchasing, and project management