• Developed a comprehensive internal communications strategy, resulting in two consecutive years of record-high employee engagement scores (+80%).• Provided strategic counsel to the Executive team, enhancing communication plans that built trust and strengthened connections between leadership and employees.• Directed large-scale internal engagement campaigns for re-branding, company values, and strategy launches, achieving over 90% employee alignment with the company's vision and mission.• Implemented a prioritisation framework that reduced internal communication noise by 30%, improving the clarity and effectiveness of employee messaging.• Established a data-driven approach to continuously refine communications, ensuring that internal messaging was aligned with business priorities.• Collaborated with HR to launch an employee value proposition and DEI strategy, driving culture, belonging, and employee wellbeing (+80% engagement).• Hosted and moderated C-suite broadcasts and events for 1,500+ employees, effectively communicating Skyscanner's strategy, successes, and progress.• Developed crisis communication protocols and change management strategies to ensure clear and effective communication during critical events.

• Designed and led a colleague communications strategy for a workforce of 20,000, significantly boosting internal engagement and fostering a strong organisational culture.• Delivered strategic initiatives, such as CEO engagement plans and employee well-being programmes, resulting in a 29% increase in employee advocacy.• Delivered a CEO engagement plan resulting in the CEO’s highest ever employee engagement scores• Orchestrated internal communications during major product launches, leveraging innovative channels like CEO Facebook Live to enhance transparency and employee involvement.