• Worked to facilitate the release of of new products by ensuring the proper system setup, booking process, fulfillment process, and support process were in place prior to release date. • Participated in programs to drive the evolution from an on-prem license provider to SaaS based licensing. • Quantified and documented cross-functional requirements for internal process changes, and worked to enhance automation in Quote-to-Cash business flows. • Worked closely with Sales Teams to streamline quoting processes• Documented various workflows to highlight manual steps and identify areas where automation would have the greatest impact. • Improved reporting functionality for JIRA project by defining key data points, ensuring proper case management, and developing reports

• Worked on a company-wide initiative to overhaul our Q2C process to reduce manual interventions and improve process outputs• Integrated new CRM tool to improve and expedite licensing issue resolution• Acted as SME for testing NetSuite updates• Worked to create and implement project intake and tracking tool

• Worked to implement Lean Process Management best practices into existing business processes.• Managed project to automate order invoicing. This included gathering requirements, creating a test script, and working with our Finance Systems team to ensure functionality reliably met these requirements.• Led effort to automate customer Account Statement delivery.• Managed project to automate on-prem licensing. This involved, fully understanding the various licensing scenarios, identifying requirements, limitations, and creating a plan to address limitations. This is a large-scale project that is still in process.• Job-shadowed with Revenue, Sales Systems, & Center of Excellence to learn how our data flowed and our tools operated in the quote to cash process.• Worked to improve reporting availability for the operations team. Predominately learned the limitations of our current data environment and am currently using PowerBI to address these limitations• Developed various project plans and identified areas where information requirements were preventing automation. Frequently worked with management to re-evaluate these requirements and removed those which prevented automation.

Bachelors of Science in Cloud & System Administration and 12 Technical/Project Management Certifications

• Led projects for implementing new order tracking tools, aligning global processes, improving existing tools, and implementing new processes. • Administered and served as first line of support for MessageLabs Client Portal, SharePoint, Internal Online Ordering Tool, and Department Intranet Site.• Worked with customers and internal team to gather and document process requirements for system and process changes. • Led change management efforts on a global team. Coordinated with Global Operations, Sales, Revenue, and Distributors to gather requirements and create or update processes which reduced processing time, improved tracking and improved distributor satisfaction.• Created and customized reports using SQL to generate data for tracking order metrics. Monitored these reports to identify data issues, system issues, and areas for process improvement using established SLAs and operational benchmarks.• Developed presentations, videos and email communications for external distribution partners and internal sales teams covering new systems, processes and any changes to the existing environment. • Worked with internal teams and external partners to improve existing order submission systems and create new processes using available technology effectively. In some areas I was able to reduce error rates by 80% and processing time by 33%.• Worked on Quality Assurance projects by writing test scripts, testing functionality, identifying bugs, and working to resolve them. Systems include Oracle, Salesforce, SharePoint, and others. • Created and maintained process documentation for a global team. I was also responsible for leading projects to align processes, and their documentation across a global team.

• Owned a portion of the ordering process and worked to ensure it functioned as efficiently as possible by managing continual projects to reduce order error rates.• Worked with teams across the globe to collect requirements, limitations and potential issues. I then used this data to recommend process or system changes to improve processing efficiency.• Created and implemented new ordering processes for our finance organization and wrote specialized departmental reports to monitor order activities and then implemented process adjustments as needed.• Led projects in our Latin America region to overhaul the ordering process. Provided training to our internal teams and acted as an change advocate and trainer to our external partner.• Used data to identify potential fraud in our online ordering systems.