Lead point of contact for a diverse portfolio of e-commerce clientsMaintain products and review orders on e-commerce platforms including Shopify, Amazon and Woo CommerceAdvise clients with questions from logistics to orders to fulfillmentDeveloped and maintain client relationshipsCreate reports specifically designed for individual clients needsTrain, manage and develop new team membersCreated SOP's for different processesManage a team of 6-10 coordinators and… Show more Lead point of contact for a diverse portfolio of e-commerce clientsMaintain products and review orders on e-commerce platforms including Shopify, Amazon and Woo CommerceAdvise clients with questions from logistics to orders to fulfillmentDeveloped and maintain client relationshipsCreate reports specifically designed for individual clients needsTrain, manage and develop new team membersCreated SOP's for different processesManage a team of 6-10 coordinators and assistants whom provide class A service to our clients Show less

Maintain product information database by enlisting support from various department staff and vendors contactsAssisting Account Managers with assigned e-commerce account fulfillment using shopify, AmazonFBA, Woo Commerce, and Ebay.Uploaded client products & monitor stock/restock levels based on sales volumePlacing, logging, and tracking orders in accordance with client or customer requestsServe as primary contact for website enhancements or bug fixesWorking directly with… Show more Maintain product information database by enlisting support from various department staff and vendors contactsAssisting Account Managers with assigned e-commerce account fulfillment using shopify, AmazonFBA, Woo Commerce, and Ebay.Uploaded client products & monitor stock/restock levels based on sales volumePlacing, logging, and tracking orders in accordance with client or customer requestsServe as primary contact for website enhancements or bug fixesWorking directly with in-house developers and platform supportTrain new assistants on the daily operations Show less

Coordinating day to day logistic operations for e-commerce seller accounts. Provide exceptional customer service daily to e-commerce customers General admin duties Maintain product information database by enlisting support from various department staff and vendors contacts.Uploaded client products & monitor stock/restock levels based on sales volume.Placing, logging, and tracking orders in accordance with client or customer requests.

Developed and implemented strategies to optimize product performance across all phases of the product life cycle, from launch to distribution. Directed product development using in-depth knowledge of vendor landscape and industry insight. Performed thorough market research and competitive analysis to understand and effectively communicate the product value proposition. Generate and find new product ideas by conducting market research, prepare and complete new product synopsis for… Show more Developed and implemented strategies to optimize product performance across all phases of the product life cycle, from launch to distribution. Directed product development using in-depth knowledge of vendor landscape and industry insight. Performed thorough market research and competitive analysis to understand and effectively communicate the product value proposition. Generate and find new product ideas by conducting market research, prepare and complete new product synopsis for publishing on the website. Explore cost/price analysis and take appropriate action and provide search engine optimization (SEO) for web pages especially for slow selling items. Interact with customers and vendors via phone, email, and face-to-face meetings. Attend trade shows to exhibit new products and to generate leads. Contributed to planning and production of advertising, direct mail, and sales collateral. Coached management on communication tactics with staff and customers regarding organization changes. Show less

Develop, manage, and maintain all content for one of five E-Commerce sites including writing/updating product descriptions, product details, specifications, technology, and back-end platform management.Develop web pages using basic HTML, adding/updating/improving pictures, specifications and technical papers. Collaborate with logistics regarding order fulfillment, follow up on tracking, invoices, and customer confirmations. Calculate, prepare, and issue bills, invoices and account… Show more Develop, manage, and maintain all content for one of five E-Commerce sites including writing/updating product descriptions, product details, specifications, technology, and back-end platform management.Develop web pages using basic HTML, adding/updating/improving pictures, specifications and technical papers. Collaborate with logistics regarding order fulfillment, follow up on tracking, invoices, and customer confirmations. Calculate, prepare, and issue bills, invoices and account statements according to established procedures. Create invoices and credit memos, collect and enter purchase orders, correspond or communicate with customers and vendors when necessary. Provide excellent customer service to all five sites via phone, email and live chat Show less

Provide excellent telephone, email and live-chat support to a variety of clients and vendors worldwide, while maintaining & building relationships with existing and future customers in both private and corporate sectors. Coordinated and tracked materials movements to and from customers by liaising with shipping companies. Collaborate with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.

Plan, implement, direct and oversee all aspects of highly complex mutual funds, variable annuity proxy and 401(k) campaigns while staying within time and budget. Closely monitor open issues, project status, billing, client deliverables, and daily status as well as assist clients with meetings and market complexities via phone, fax, or in-person meetings. Act as a client advocate and interface between departments to ensure successful completion of campaigns, problem identification and resolution… Show more Plan, implement, direct and oversee all aspects of highly complex mutual funds, variable annuity proxy and 401(k) campaigns while staying within time and budget. Closely monitor open issues, project status, billing, client deliverables, and daily status as well as assist clients with meetings and market complexities via phone, fax, or in-person meetings. Act as a client advocate and interface between departments to ensure successful completion of campaigns, problem identification and resolution as well as process improvements. Show less

Direct processing of highly sensitive proxy information via multiple outside sources via 5 associates perform tabulation services for client meetings, call center, and project/account managers. Well-rounded background in operations, ordering and purchasing, data entry and quality control.

Direct processing of highly sensitive proxy information via multiple outside sources via 5 associates perform tabulation services for client meetings, call center, and project/account managers. Well-rounded background in operations, ordering and purchasing, data entry and quality control. Provided guidance and direction to expedite workflow; monitor attendance and payroll time sheets.