Sphere provide the financial technology for a business to receive and process payments. This technology includes online gateways, EFTPOS terminals, and more.Some of my responsibilities include:• Manage Australian sales team including continuous training, support, coaching and mentorship.• Analyse team KPI’s and data to drive sales performance.• Account Management for merchants. • Manage escalated issues from merchants, POS, technology and referral partners.• Support and retain merchants using excellent communication and customer focus skills.

• Manage sales pipeline and sales cycle from outreach to deal closure.• Provide excellent customer service and increase customer satisfaction after closing deal.• Communicate effectively and professionally with a wide range of people across varying levels of business.• Work to deadlines while under pressure and prioritise tasks with exceptional attention to detail.

• Sell tickets on game-days.• Work with a wide range of volunteers and full-time staff.• Show initiative and provide excellent customer service and communication skills.

Duties Include:• Support pupils personal, social, emotional and physical well being.• Attend to pupils’ personal care needs, including feeding and toileting.• Learn and use basic Makaton signing and Braille.• Undertake student record keeping.• Work with and support students who are Multi Disabled Visually Impaired (MDVI), have Profound and Multiple Learning Difficulties (PMLD) and are Multi-Sensory Impaired (MSI) in undertaking all curriculum activities.

• Contacted and arranged meetings with potential sponsors, which required the ability to use my initiative, time management/ organisational skills and interpersonal skills. • Devised letters of intent for potential sponsors, demonstrative creativity, awareness of business / marketing and excellent written communication skills.• Created and presented presentations to potential sponsors, demonstrating strong oral communication and interpersonal skills and knowledge of business/ marketing strategies.• Completed various roles on game-days, demonstrating a flexible and proactive attitude to work. • Assigned seats to members and welcomed them• Attend promotional events

• Answered any incoming phone calls to the facility and recorded messages as required. Demonstrated an excellent telephone manner and interpersonal skills.• Monitored stock levels within the facility and completed orders for supplies to be replenished when necessary.• Greeted all customers as they entered the facility demonstrating excellent interpersonal skills.• Interacted with customers and answered queries, provided guidance to ensure their happiness demonstrating strong customer service skills.• Booked members into both ‘Squad’ and ‘Learn to Swim’ classes.• Received payments for ‘Squad’ and ‘Learn to Swim’ classes and Recreational Swimming.• Sold merchandise, memberships and kiosk stock.• Helped organise school swimming carnivals, breakups and school swimming lessons.• Ensured smooth running of events – offering any assistance needed, showing a proactive and versatile attitude to work. I give every endeavour 110%.• Communicated effectively with organisers from schools to ensure smooth running events, developing strong interpersonal skills.• Answered any queries customers had either in person or over the phone.

Duties included:• Supervising day and weekly campers• Organising daily and evening activities• Produce weekly newsletter• Shopping for meals and activities• Keep lists of meals, activities and campers