Andrew Brown

Andrew Brown Email and Phone Number

Client Services Manager, TransConnect Services @ TransConnect Services
bartlett, tennessee, united states
Andrew Brown's Location
Memphis, Tennessee, United States, United States
Andrew Brown's Contact Details

Andrew Brown personal email

n/a
About Andrew Brown

Andrew Brown is a Client Services Manager, TransConnect Services at TransConnect Services. He possess expertise in process improvement, team leadership, customer service, team building, project management and 7 more skills. He is proficient in Spanish (not fluent).

Andrew Brown's Current Company Details
TransConnect Services

Transconnect Services

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Client Services Manager, TransConnect Services
bartlett, tennessee, united states
Website:
tcsfuel.com
Employees:
12
Andrew Brown Work Experience Details
  • Transconnect Services
    Client Services Manager
    Transconnect Services Apr 2023 - Present
    Cordova, Tennessee
    View
  • Transconnect Services
    Client Services Supervisor
    Transconnect Services Feb 2016 - Mar 2023
    View
  • Electronic Funds Source Llc
    Inside Implementation Specialist
    Electronic Funds Source Llc Nov 2015 - Feb 2016
    2565 Horizon Lake Drive, Suite 120 Memphis, Tn 38133
    Implementing and setting up new accounts.
    View
  • Electronic Funds Source Llc
    Desktop/Lan Support
    Electronic Funds Source Llc Jun 2013 - Feb 2016
    2565 Horizon Lake Drive, Suite 120 Memphis, Tn 38133
    Maintaining Memphis office infrastructure. Deploying PC's and laptops to new hires. Replacing equipment when necessary. Provided telecom and network support when needed. Assisting staff with PC, OS, and desktop application questions.
    View
  • Electronic Funds Source Llc
    It Project Management
    Electronic Funds Source Llc Jun 2013 - Nov 2015
    2565 Horizon Lake Drive, Suite 120 Memphis, Tn 38133
    Working with IT Team, entering in tickets, running weekly meeting. Obtaining information from the business units requesting new items and bug fixes.
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  • Electronic Funds Source Llc
    Manager, Customer Service
    Electronic Funds Source Llc May 2001 - Jun 2013
    Memphis, Tn
    Dedicated call center manager with 10+ years of experience in an authorization call center environment. Consistently achieve high customer satisfaction, low turnover, and improvements to the handle time of calls. Promoted to manager position to recruit, train and supervise 160+ Associate Customer Service Call Center Representatives and Team Leaders. Through business transactions, mergers and automation, current team consists of 30+ Representatives and 7 Team Leaders. Foster an environment in which customers experience high levels of service and employees are motivated to deliver top performance. Manage call center to ensure friendly and efficient transaction approvals.
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  • Efs Transportation Services
    Supervisor
    Efs Transportation Services Dec 2000 - May 2001
    Supervised the 2nd Shift call center. Completed Payroll, scheduled staff, performance managed critical issues.
  • Efs Transportation Services
    Trainer
    Efs Transportation Services Sep 1996 - Dec 2000
    Trained new call center employees.
  • Efs Transportation Services
    Authorizations Operator
    Efs Transportation Services Dec 1991 - Sep 1996
    Handled incoming authorization calls for both retail credit card transactions and closed loop fuel cards.

Andrew Brown Skills

Process Improvement Team Leadership Customer Service Team Building Project Management Business Analysis Strategic Planning Microsoft Excel Microsoft Office Change Management Microsoft Word Transportation

Andrew Brown Education Details

Frequently Asked Questions about Andrew Brown

What company does Andrew Brown work for?

Andrew Brown works for Transconnect Services

What is Andrew Brown's role at the current company?

Andrew Brown's current role is Client Services Manager, TransConnect Services.

What is Andrew Brown's email address?

Andrew Brown's email address is ab****@****ces.com

What schools did Andrew Brown attend?

Andrew Brown attended Union University, Crichton College.

What skills is Andrew Brown known for?

Andrew Brown has skills like Process Improvement, Team Leadership, Customer Service, Team Building, Project Management, Business Analysis, Strategic Planning, Microsoft Excel, Microsoft Office, Change Management, Microsoft Word, Transportation.

Who are Andrew Brown's colleagues?

Andrew Brown's colleagues are Jonathan Smith, Hayden Roth, Michael Sewell, Laxmi Biswal, Michael Stuart, Tangele Porter, Ivy Luy.

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