Andrew Bugarin Email & Phone Number

United States

At my current job as a Customer Service Admin, I handle customer inquiries and provide excellent customer service through phone, email, and in-person interactions. This entails taking and processing orders (online or in-person), making sure the order gets to production, handling shipping logistics, as well as following up with customers to make sure everything comes as desired.Also I provide administrative support to the team, including scheduling appointments and managing customer accounts as well as assisting in the preparation of marketing materials and sales reports.

Conducted interviews and was directly involved in over 40% of the branch’s new hires.Trained multiple employees by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Utilized prior experience and applied core values of the company into the regiment. Successfully resulted in 3 employee of the month awards within a year.Coordinated understaffed teams during strict time crunches/constraints to maximize the branch's performance while creating an efficient experience for customers.Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.Maintained high employee engagement by recognizing alarms or changes in coworkers’ morale and performance and communicating that to them.

Provided top quality service that led to good reviews and increased retention of regular customers.Sanitized work areas, utensils and equipment to ensure a smooth and safe operation through the shift.Provided ample knowledge of products and suggested items to satisfy customer needs.