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Driven and experienced IT professional with strong written and verbal skills and a broad area of expertise across software development, support, testing and implementation. Excels at providing timely and accurate analyses and solutions for both long-term projects as well as immediate projects requiring swift action. Experienced in leading both testing and implementation initiatives for projects varying in scope and complexity. Experienced with test automation, application programming and desktop engineering. Experienced in multiple industries including energy, retail and legal.Specialties: • Microsoft System Center Configuration Manager (SCCM)• .NET Application Programming• SQL Database • Testing Design / Execution / Automation• Computer Implementation / Maintenance / Troubleshooting• Network Connectivity / Troubleshooting• Testing Design / Execution / Automation• Risk Assessment / Impact Analysis• Systems Analysis / Implementation / Support
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Enterprise EngineerUnited AirlinesSt. Charles, Il, Us
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Senior Endpoint EngineerWintrust Financial Corporation Dec 2022 - PresentRosemont, Il, Us• Design, build, document, and support workstation infrastructure systems• Create, manage, and support automation for improving task efficiency• Work collaboratively with the Enterprise Architect, Server Build, Server Run, Networking and Infrastructure Security teams to promote environment stability and resiliency • Develop and maintain custom scripts to increase system efficiency and lower human intervention time.• Develop and publish technical documentation to ensure appropriate knowledge transfer for desktop support• Conduct in-depth troubleshooting of Windows 10, Microsoft Office and the infrastructure associated with workstation management, including• GPOS• Manage Windows clients and the supporting infrastructure by using Microsoft Endpoint Configuration Manager, Active Directory Group Policy, MBAM and other systems or tools.• Act as the Subject Matter Expert for Microsoft Endpoint Configuration Manager• Mentor End User Support Engineers, Desktop Support Technicians and Service Desk Support Analysts - provide escalation support for complex desktop hardware software and configuration issues -
Desktop EngineerQualitest Aug 2017 - Dec 2022London, GbResponsible for design, testing, implementation and support of Windows and and a large number of software products using Microsoft System Center Configuration Manager (SCCM). Proficient in use of InstallShield and other software packaging tools required to customize software deployments. Personally involved in successfully upgrading legal clients with large user bases to Windows 10. -
Application Programmer And Support AnalystQualitest Jul 2015 - Aug 2017London, GbResponsible for maintaining and enhancing critical Sharepoint-driven reporting solution for a large utility.The reporting solution is a collection of Microsoft Access databases and a Sharepoint data entry site used by the project management team to generate weekly, monthly and on-demand reports for executives which detail various information about the progress of enhancements to the infrastructure.- Maintain and enhance multiple report databases, including the creation or modification of scripts, tables, queries and reports based on evolving needs- Maintain and enhance the client Sharepoint site, including creating or modifying web entry forms. - Support user data entry efforts including troubleshooting discrepancies with Sharepoint entry vs. expected report results
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Client Deployment System IntegratorQualitest Feb 2016 - May 2016London, GbAs a Client Deployment System Integrator for the client: - Developed test cases for and helped to refine the core client deployment script responsible for upgrading approximately 300 client machines with the latest software - Developed application inventory solution to query and report metrics and details on all installed client machines - Worked with test team to research and resolve system integration defects - Authored design documentation and troubleshooting guide content for client use
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Application Programmer And Support AnalystQualitest Jun 2012 - Jun 2015London, GbSenior member of a team responsible for 24/7/365 support, maintenance and enhancement of a suite of software programs used by over 3000 users at three separate regional utilities. This software enables all utility crews and dispatchers to process work orders in real-time environment and is critical to the efficiency of crew work in the field. - Developed all enhancements and maintenance of home-grown .NET software used for deploying software fixes, reporting on machine attributes and other tasks as needed - Supported server and client infrastructure of the integral job management software – including coordinating emergency support with several stakeholder teams and software vendors, analyzing and identifying system issues and areas for improvement and testing vendor-supplied software patches - Developed enhancements and fixes for several web-based reporting sites which interface directly with the core job management software and Oracle database - Developed custom application extensions and automation scripts for several critical tasks related to aforementioned job management software - Assisted in planning and executing major upgrade to the job management software - Participated in test design and execution of major upgrade to mapping software - Assisted in design and testing of software packages through the enterprise Landesk solution
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Qa Test CoordinatorQualitest Sep 2011 - Jun 2012London, Gb- Scheduled and coordinated complex testing activities - Identified testing participants in multiple organizations - Defined needs of test activities and translated into client standard IT processes and tools (Environment Change Request Process) - Pursued approval from project owners to progress requests through the client standard IT processes - Consolidated test results and metrics for status reporting and project sign off
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Technical Analyst, SrFollett Higher Education Group Dec 2007 - Sep 2011Westchester, Illinois, UsTechnical analyst for an industry-leading higher education retailer. Transitioned to the Technical Analyst role in addition to keeping many Quality Assurance testing responsibilities. Personally responsible for all technical issues in the QA department, including but not limited to: QA requirement and defect tracking tool administration, testing environment design, implementation and maintenance; technical support for all QA associate computers and peripherals; network maintenance and troubleshooting; liaison to development and network services groups; proof-of-concept, implementation and testing of new in-store technologies; secondary support for QA test suites; computer imaging for all in-store machines. -
Quality Assurance Analyst, SrFollett Higher Education Group Feb 2005 - Dec 2007Westchester, Illinois, UsPromoted to Quality Assurance Analyst, Sr. Responsible for full testing cycle duties on assigned projects. Attended meetings and documented all testing activities. Assisted then current technical analyst with store environment implementation, configuration and maintenance. Lead several testing initiatives as part of a developmental path to the; Key Achievements:Lead testing on critical point-of-sale software upgrade project, which was deployed to all storesLead testing for newly established warehouse customer service application and provided a usage demonstration to targeted usersAssisted testing environment transition during the company's physical relocation
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Product Analyst, SrFollett Higher Education Group Dec 1998 - Jan 2005Westchester, Illinois, UsPromoted to Product Analyst, Sr. from original role of Product Support Specialist in the Product Support Center. Served as Level 2 support for all in-store systems and technologies. Liaison to all development groups to which PSC escalated issues. Responsible for establishing and maintaining the support center's store environments. One of two on-call Level 2 analysts during non-business hours. Key Achievements:Provided frontline support during the beta and pilot stages of the initial point-of-sale system rolloutDeveloped support center guide for the company's accounts receivable programTrained PSC associates on usage and support of new inventory scannersImplemented and maintained knowledgebase gathered from PSC incidentsCertified as a Customer Support Specialist by the Help Desk Institute
Andrew Bunk Skills
Andrew Bunk Education Details
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College Of DupageApplication Programmer
Frequently Asked Questions about Andrew Bunk
What company does Andrew Bunk work for?
Andrew Bunk works for United Airlines
What is Andrew Bunk's role at the current company?
Andrew Bunk's current role is Enterprise Engineer.
What is Andrew Bunk's email address?
Andrew Bunk's email address is an****@****oup.com
What is Andrew Bunk's direct phone number?
Andrew Bunk's direct phone number is +163040*****
What schools did Andrew Bunk attend?
Andrew Bunk attended College Of Dupage.
What skills is Andrew Bunk known for?
Andrew Bunk has skills like Testing, Troubleshooting, Quality Assurance, Sdlc, Systems Analysis, Technical Support, Requirements Analysis, Sharepoint, Business Analysis, Quality Center, Analysis, Sql.
Who are Andrew Bunk's colleagues?
Andrew Bunk's colleagues are Kathy Jay, Austin Wilkinson, Tito Swarnesvelasco, Joslyn Yancey, Renne Duran, Daniel Hess, Joseph Tortora.
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