Andrew Button Email & Phone Number

Reading, Gb

Reading, Gb

United Kingdom

A versatile and results-driven business leader, leading SymphonyAI Retail’s Global Category Management Professional Services & Support Teams, focusing on driving growth and innovation while ensuring exceptional client success and satisfaction. Accountable for the deployment and adoption of advanced AI SaaS solutions whilst, working closely with cross-functional leaders across Product Development, Sales, and R&D to deliver impactful solutions for globally distributed Retail and FMCG clients.My leadership emphasizes balancing innovation with operational excellence, delivering double-digit improvements in client satisfaction (Net Promoter Score) and advancing client success. Collaborating with strategic clients, I ensure we address their unique challenges while fostering long-term partnerships that contribute to sustainable success for both the clients and the business.With a passion for building high-performing teams, I cultivate a culture of collaboration, accountability, and enablement, empowering the organization to exceed business objectives and consistently deliver exceptional results.

United Kingdom

United global teams that had previously operated in silos, establishing a cohesive and high-performing implementation practice. Led transformative improvements in ways of working and consulting methodologies, driving consistency, collaboration, and innovation across international markets. Drove operational excellence by optimizing implementation team processes, ensuring seamless execution and delivering measurable results. Improved client satisfaction through enhanced service delivery and operational improvements. Fostered cross-functional alignment, elevated consulting standards, and delivered strategic impact across complex organizational structures.

United Kingdom

Led the UK team through a transformative journey, overseeing the transition from traditional on-premise software installations to cutting-edge SaaS (Software-as-a-Service) solutions. In this role, I drove the strategic planning, execution, knowledge transfer and change management processes to ensure seamless transition for the team and our clients.Achievements include:Leadership in Transition: Spearheaded the migration of the UK team from legacy on-premise implementation to scalable, flexible SaaS solutions, ensuring minimal disruption to operations while maximizing client satisfaction.Team Management: Led a diverse team of consultants, fostering a culture of collaboration, innovation, and continuous learning. Delivered regular learning sessions on implementation methodologies and best practices, ensuring the team was well-equipped to support clients through a change to SaaS solutions.Client Relationship Management: Worked closely with key stakeholders to understand their needs, ensuring that the SaaS solutions we implemented were tailored to their specific business objectives, providing both short- and long-term value.Project Delivery Excellence: Managed multiple high-profile Implementation projects, ensuring timely delivery within budget while maintaining a high standard of service quality.

United Kingdom

As a Project Manager, I played a pivotal role in the successful implementation of SymphonyAI Retail’s Category Planning SaaS solution i2e across Europe. This high-impact project involved managing cross-functional teams and coordinating with multiple stakeholders to ensure the seamless delivery of innovative retail solutions designed to drive business transformation and operational efficiency.Key achievements include:First SaaS Implementation: Led the end-to-end implementation of SymphonyAI Retail’s inaugural SaaS offerings in the European market, overseeing project scope, timeline, and resources to ensure a successful launch.Cross-Functional Team Leadership: Managed a diverse, international team of business analysts, and consultants, fostering strong collaboration and alignment across regions. Provided direction, support, and coaching to ensure all team members were equipped to contribute effectively to the project.Stakeholder Management: Served as the primary point of contact for key stakeholders, including senior leadership, product owners, and client representatives. Ensured that the project objectives were clearly defined, risks were mitigated, and expectations were met throughout the project lifecycle.Project Delivery and Results: Successfully delivered each project, resulting in the successful adoption of SymphonyAI’s SaaS solutions by European retailers. The project contributed to significant improvements in client operations, including enhanced data-driven decision-making

Bracknell

Bracknell

Reading

Milton Keynes, United Kingdom