Andrew Bychinski Email & Phone Number

Muskego, Wi, Us

Wauwatosa, Wisconsin, United States

Responsible for managing projects in conjunction with change management policy standards and procedures. Responsible for preparing required documentation, working with management to schedule upgrades and enhancements to digital banking platform. Work with Compliance Department to create, maintain, and update disclosure language. Analyze reports created to provide management with information to make decisions. Track release notes and be the leader in upgrading banking systems.

Contributes to the banking center’s overall success by meeting defined targets for both sales and serviceActively participates in weekly sales meetings, call nights, sales blitzes, and other activities to grow salesDemonstrates in-depth knowledge of the different banking channels and promotes opportunities to introduce clients to these capabilities; provides customer education and guidance on various self-service solutions including Smart ATMs, online and mobile banking to enhance their service experience.Proactively resolves a variety of moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc. Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needsProactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team’s skills and performanceExecutes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirementsMay assist in mentoring and training of new associatesMay serve as back up to the Banking Center Manager or Assistant Manager to oversee daily branch operations such as opening/closing the branch, ensuring adherence to established bank policies and procedures, researching, and resolving customer issues, etc.

Greater Milwaukee Area

Monitor the help desk for Information Systems and Information Technology. Assist users with issues or questions they may have. Provide support to Information Technology to resolve critical issues in a timely manner. Created a procedure on how the Information Systems help desk is ran and automated the ticketing process. Completed tasks to verify data within the bank is accurate and identify any issues that may need to be resolved. Develop reports to support information management initiatives using reporting tools provided. Admin to bank products that relate to sales and services along with the servers that house those programs. Assist in the implementation of product upgrades and enhancements plus coordinating testing efforts while documenting changes. Instruct users on system use and best practices while maintaining department procedures and contributing knowledge based articles.

Milwaukee, Wi

Completed typical personal banker tasks by providing excellent customer service. Acted as a loan officer when a loan request was made while understanding the request to make sure the it was compliant to regulations. Originated first mortgage loans with an outside mortgage processing company. Completed monthly jobs to verify to verify fellow bankers were following procedures and give updates to management as needed. Maintain a cash drawer and assist with teller transactions as needed. Provided advice, suggestions, and training of new Personal Bankers in an effort to contribute to the achievement of established department goals.

Wauwatosa, Wi

Spring Grove, Il

Greendale, Wi

Associate'S Degree, It-Data And Analytics Specialist

Certificate, Business Administration And Management, General

Education record

Information Technology