Andrew Mock Email and Phone Number

- Introduced automation across multiple processes, significantly reducing completion time. - Established quality assurance assessments and reviews of new and existing internal software, identifying and logging defects or discrepancies through creation of product backlog items- Developed and established streamlined onboarding procedures, along with comprehensive documentation and best-practice guidelines, to ensure seamless execution of implementations.- Managed the implementation of national-scale campaigns involving 600+ dealers, ensuring setup, quality assurance, and pre-launch testing.

- Managed operations team of five responsible for implementation and maintenance of all campaign and evergreen dealer facing solutions.- Engaged in collaborative efforts with cross-functional teams, comprising members from product, engineering, finance, and customer service, to propel and align strategic vision of operations team.- Established and enhanced implementation service level agreements while prioritizing tasks to ensure prompt setup and maintenance of all managed solutions.- Initiated weekly coaching and learning sessions to empower employees in acquiring new skill sets and further honing existing ones

- Oversaw team of two responsible for implementation and maintenance of all dealer direct evergreen products.- Led onboarding conference calls for dealer groups and sustained ongoing outreach efforts to simultaneously onboard multiple Evergreen dealers. - Directed team workloads and strategically prioritized tasks for implementation, maintenance, and special projects.- Collaborated with product and engineering teams to drive ongoing enhancements and streamlining of internal software.

- Acted as the primary subject matter expert for all products within the purview of the operations team.- Served as the principal specialist overseeing a multimillion-dollar national campaign involving nearly 600 dealers.- Oversaw monthly customer reports, managed periodic creative updates, and collaborated closely with account managers.- Provided technical support to the customer success team and actively engaged in resolving technical challenges during customer calls.

- Managed onboarding and ongoing support for new evergreen dealers, including organizing onboarding calls, guiding through the process, assisting with technical inquiries, and supervising product setup and testing- Launched and maintained multiple national and regional OEM-level campaigns.- Created documentation for operational processes for future training and improvements.- Conducted ongoing outreach to third-party providers to incorporate script into dealers' websites, ensuring solution accuracy before going live.

- Collaborated with operations specialist to support evergreen and campaign launches- Troubleshot technical issues and delivered quality assurance support for all products.- Provided support to operations specialist in management of several regional OEM-level programs.

AutoHook was acquired by Urban Science in September 2015- Managed all inbound phone and email support inquiries, including technical questions- Facilitated onboarding process for new customers using evergreen products.- Proactively addressed product issues, collaborating with customers and third-party providers to implement successful resolutions.

- Managed all inbound phone and email support inquiries, including technical questions- Facilitated onboarding process for new customers using evergreen products.- Proactively addressed product issues, collaborating with customers and third-party providers to implement successful resolutions.