Andrew Cento Email & Phone Number

Chesterfield, Missouri, United States

- Analyzing customer short payments/deductions for accuracy and validity- Utilizing JD Edwards accounting system to research customer credits, payments, and invoices- Collaborating with internal collectors to evaluate invalid deductions and present them back to customers for repayment- Working with customers to proactively identify and minimize deduction sources

Chesterfield, Mo

- Working as the subject matter expert and main point of contact for the outsourced deduction management team- Escalation point for internal and external contacts to handle third party challenges- Scheduling and holding weekly team meetings with the outsourced team to provide guidance and re-direction where necessary- Auditing the work done by third party on a weekly basis to ensure adherence to company requirements- Implementing process improvements and simplification to ease transition- Supporting as backup some Accounts Receivable and Accounts Payable functions such as processing incoming wire transfers and customer check payment runs

Chesterfield, Mo

- Responsible for all reporting requirements relating to deduction management- Supported the deduction team as the subject matter expert for deductions, and the key point of contact for escalation issues- Assisted individual deduction team members with complex or unusual deductions- Monitored the daily interface of deductions from SAP accounting system into Oracle deduction system and reconciled any discrepancies- Worked with Accounts Receivable team to help identify unapplied payments- Processed deductions with same responsibilities as Deductions Analyst position

Chesterfield, Mo

- Reviewed and classified customer short payments/deductions in an Oracle based deduction management system- Analyzed documentation to determine validity of customer deductions, and processed billback invoices to the customers where appropriate- Investigated warehouse & shipping documents to research short shipping claims- Communicated with customer and internal contacts to ensure understanding of deduction reasoning and validity- Assigned to a specific portfolio of customer deductions, including mass retailers such as Walmart and Target

Lake Saint Louis, Mo

- Provided back office support for Investment Adviser Representatives to establish their management of client brokerage accounts- Reviewed paperwork and client advisory contracts for completion and compliance with industry/firm guidelines- Processed quarterly advisory fee billing for the firm’s 5000+ managed accounts, including invoicing and tracking of receivables- Responsible for the transmission of wire payments from the firm’s commission brokerage account to the firm’s bank account- Facilitated fee payments to Investment Adviser Representatives semimonthly- Participated in testing/reviewing compliance methods to ensure effectiveness and identify solutions to compliance policy weaknesses- Met face to face with potential new advisers to explain our business practices and requirements- Managed the industry licensing for new advisers and ensure current advisers’ compliance with state licensing requirements- Worked directly with software developer to assist in the creation, testing, and implementation of new commission database and payment system from 2014 through early 2015- Assisted in preparation for regulatory audits

Saint Louis, Mo

- Identified positive and negative trends in customer service procedures and proposed resolutions to improve them, garnering benefits to both customer satisfaction and the company’s bottom line- Reviewed billing system credits for Sarbanes-Oxley testing, as well as similar internal testing- In November 2007, personally implemented an auditing system targeted at locating and preventing internal fraud, leading to the discovery of a number of employees that were found to be engaged in fraud and/or theft- Analyzed billing system credit data and provided monthly reporting through Excel and PowerPoint to be presented to Midwest Area leadership- Assisted customer service in workload reduction by working customer follow-ups- Consistently exceeded performance standards by achieving a top “Leading” review rating for every 6 month and 1 year review period

Saint Louis, Mo

- Provided high quality customer service by taking inbound customer calls in a call center format- Participated in the error reduction project, fixing errors in the billing system and tracking error information for feedback purposes- Collaborated to create and facilitate an error reduction training- Assisted management by taking escalated calls on the help desk when needed

Ellisville, Mo

- Assisted customers with purchases and refunds at the customer service desk- Trained new employees on the registers and company procedures- Served as a night manager responsible for closing the store, with duties counting down registers and balancing the safe

Bachelor Of Science (Bs), Accounting

Education record