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Andrew Cheever Email & Phone Number
Contractor
at
WPR Services
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Contractor
Location
Greater Indianapolis, United States, United States
Who is Andrew Cheever? Overview
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Quick answer
Andrew Cheever is listed as Contractor at WPR Services, based in Greater Indianapolis, United States, United States. AeroLeads shows a matched LinkedIn profile for Andrew Cheever.
Andrew Cheever previously worked as Senior Manager, Technical Support at Salesforce and Manager, Technical Support at Salesforce. Andrew Cheever holds Bachelor Of Science - Bs, Electronics Technology from Indiana State University.
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Email format at WPR Services
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WPR Services
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Profile bio
About Andrew Cheever
With 15+ years of experience managing customer and technical support enterprises and teams, I have leveraged my strong technical and engineering foundation to implement resolutions, mitigate escalations, build robust platforms, and shape customer experiences. Collaborating with cross-functional teams, I have worked diligently to identify issues, act on continuous improvement opportunities, and steer organizations toward operational excellence, unprecedented efficiencies, and ‘unreachable’ Net Promoter Scores.★ ★ ★Working with Salesforce for the past 5 years—formerly with Datorama prior to acquisition—I am a Senior Manager, Technical Support and lead a 40+-member team in scaffolding the infrastructure to optimize customer success. By building best practices, recruiting and onboarding an in-house team in the U.S. and India—transitioning away from contractors—I have played a vital role in elevating all our KPIs.★ ★ ★Earlier in my journey, as a Technical Services Lead with Emplify, I once again drove customer success, this time owning and administering all tools leveraged by the CS team, configuring Salesforce.com integrations, and continuously identifying opportunities for improvement. As such, after completing an extensive multi-level listening tour, I championed development of a single source of truth, greatly improving sales team effectiveness, administrative efficiencies, and customer satisfaction. Through strategic automations and improved data access, we achieved an NPS of 71 and increased account retention by 20%.★ ★ ★Gaining exposure to Salesforce.com Service Cloud as an Enterprise Engineer with T2 Systems, I spent 5 years delivering Level 2 and 3 support, building and testing patches, expediting case resolution, and developing first-time customer-facing resources. For example, I created a self-service knowledge base with template reports for immediate customer access, greatly reducing custom requests and allowing for time and talent reallocation.
Current workplace
Andrew Cheever's current company
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7 roles · 22 years
Andrew Cheever work experience
A career timeline built from the work history available for this profile.
Senior Manager, Technical Support
»» Stepped into a mature environment but still identified opportunities for improvement, identifying best work practices, encouraging team-driven CX suggestions, and transitioning to a Swarming Support model. »» Built and expanded an onsite technical team in Indianapolis to support Marketing Cloud Intelligence (Datorama), creating the U.S. solution support.
2021 - Nov 2024
Manager, Technical Support
»» Initially worked with Datorama prior to Salesforce acquisition, transitioning through the M&A process and joining Salesforce as a Senior Manager.»» Collaborate cross-functionally with Sales, Customer Success, Product, and R&D stakeholders to ensure the most seamless and efficient customer experience.
2019 - 2021
~2 yrs
Technical Services Lead
»» Drove customer success and satisfaction by testing and developing technical resolutions to customers’ challenges, owning and administering all tools leveraged by the CS team, and configuring Salesforce.com CRM suite integrations.»» Achieved high customer satisfaction rating (4.85/5.0) with low time-to-resolution of 3.4 days, concurrently improving.
2016 - 2019
~3 yrs
Enterprise Engineer
»» Progressed through increasingly accountable roles—Systems Support Engineer, Tier 2 Technical Support Manager, and Enterprise Engineer—focusing on troubleshooting software and hardware issues, providing Level 2 and 3 customer support, and collaborating with the Development and QA organizations to report bugs and implement patches. »» Built and led teams.
2011 - 2016
~5 yrs
Electrical Engineer
»» Led a team of up to 10+ in executing projects with values of up to $1M, managing within a matrix environment to ensure the timely and cost-effective design, installation, and maintenance of automated conveyor systems and automation tools. »» Wrote and developed a handheld Windows-based mobile barcode scanning software to automate inventory management.
2008 - 2011
~3 yrs
Maintenance Mechanic
»» Assisted in the implementation of Total Productive Maintenance (TPM) methods, identifying opportunities to improve and automate existing processes and equipment, reduce errors and accidents, and facilitate teamwide training and education.»» Sketched, developed, and built nonstandard apparatus, fixtures, and instruments according to engineering data and.
2004 - 2008
~4 yrs
1 education record
Andrew Cheever education
FAQ
Frequently asked questions about Andrew Cheever
Quick answers generated from the profile data available on this page.
What company does Andrew Cheever work for?
Andrew Cheever works for WPR Services.
What is Andrew Cheever's role at WPR Services?
Andrew Cheever is listed as Contractor at WPR Services.
Where is Andrew Cheever based?
Andrew Cheever is based in Greater Indianapolis, United States, United States while working with WPR Services.
What companies has Andrew Cheever worked for?
Andrew Cheever has worked for Wpr Services, Salesforce, Emplify, T2 Systems, and Systec Conveyors.
How can I contact Andrew Cheever?
You can use AeroLeads to view verified contact signals for Andrew Cheever at WPR Services, including work email, phone, and LinkedIn data when available.
What schools did Andrew Cheever attend?
Andrew Cheever holds Bachelor Of Science - Bs, Electronics Technology from Indiana State University.
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